Hampton Inn & Suites by Hilton Toronto Airport

It was close to the airport, the staff was friendly, and the breakfast was good.

The bathroom door was broken. Most likely it was at the hinges because the door had to be forced open and closed. This caused it to be loud at times of quite.

CERCANIA AEROPUERTO

EL PERSONAL FALTA DE ATENCION

Property was nice. Shake shack is not a great option would rather see a better restaurant for real food opposed to junk food.

Due to the highways You couldn’t walk anywhere to get food or shop if you don’t drive and who wants to get an Uber for just across the street. Not sure if there is a way to make a walking route from the hotel to the shops

comforts

Missing hand wash and sanitizer and shocked to see soap instead. No security locker was there to keep valuables.

La ubicación del hotel es excelente y la conexión con el aeropuerto

Los colchones podrían estar muchisimo mejor para un hotel de esa categoria y el aseo del baño

At first check in staff at front desk said we could not get connecting rooms but then they did some magic and we got connecting rooms. The next day I needed to book another night but did not want to change rooms and Shasshi made it happen. She too did some magic on her computer and made it happen. THANKS MUCH SHASSHI!! (I'm not sure of spelling) Breakfast was plentiful, nutritious and tasty and I appreciated having hot chocolate on the menu. Most places only have tea and coffee. Having a welcome note on the TV with my name on it was a sweet touch. Plenty toiletries, clean towels and sheets. Good size fridge and microwave. Tea and coffee in room ( no hot chocolate but that was ok) Bigger than usual room and 2 chairs. Most places only have one chair. Plenty space to hang clothes and enough hangars. Nice big shower and big bathroom vanity. Punctual shuttle.

Can't think of anything!!

Breakfast had several choices.

Check in process did not align with what is told to you on Booking site. The front desk worker was horribly rude. The A/C in our room wasn't working. Rude was a running theme as both of the shuttle drivers (to and from) were shouting at people and drive off while people weren't seated yet. Lastly, I emailed the hotel manager with my concerns and did not receive a response.