Seattle Marriott Waterfront

the view!

A little expensive for no free breakfast option

Really close to Pier 66 and shopping

Room was lovely, got the view I paid for, bathroom was great, good shower pressure, bed was very comfy, lots of natural light in the room. Desk associates, especially Brenda did try to help, however hindered by poor lower management.

After 36 hours of travelling arrived at 10pm. Was double charged by the hotel. They blamed the system used by booking.com bookings. Never encountered a problem with booking.com EVER used for hundreds of hotels over many many years. I put the fault firmly at the feet of the hotel, surely a massive chain can facilitate a pre paid booking.com booking? The desk associates did everything they could to help, especially Brenda, who was great. The lower managers were absolutely horrendous, not what you would expect from a Marriott. Spent 9 whole hours of a 2 night stay trying to sort this out on calls, emails and standing at reception for 4 of the 9 hours over the two days! On check out I finally hooked up - by chance with a proper manager Mr Descal. A lower management person incorrectly told me he was in meetings conveniently until after our check out time. Yet low and behold, there he was standing on reception an hour before we left! He did to be fair to him de escalate the problems caused by his lower managers, even though he did not seem that interested in the problems they had caused. In the end I am now currently waiting for him to approve a refund in full, for the overcharges and the stay itself. A horrendous stressful anxiety filled 2 days. Marriott are currently sitting on over $2,000 of my vacation spending money until the refunds are approved and put back onto my card. I will never stay there again, but hopefully at least I will get recompense for the terrible attitude in want was an admin error between the hotel and booking.com all for the sin of paying in full, a week BEFORE I arrived. I was made to feel like I was lying and was stupid. Finally, rooms are nice but still super expensive even for Seattle and the breakfast on site is poor at best and very overpriced $33 per person plus tax and tip.

Location restaurant service front desk folks

Nothing

Its location excellent

Nothing

Location, location , location

Ac did not work

O

Could not find reservation, then they wanted to charge us.