Astera Villa Seminyak by Ini Vie Hospitality

The room was great

There were pictures of another pool that wasn’t actually this villa upon booking, I ordered a floating breakfast but didn’t get it, I had to ask for wifi and everything etc.

Nothing

Cleaniness of the Room very bad.Dirty cushions on sofa, dirty sunbed cushions, Broken old sun umbrella, diety curtains, broken table, old damaged furniture, we were given used beach bag and beach sunhat. No restaurant at property. Dusty tables in lobby area. Very dirty area around the property. No sunlight for swimming pool.

EVERYTHING. What a beautiful villa. So clean and tidy and the staff were amazing. The massive bed was so comfortable. The pool was glorious.

the villa location was great and we enjoyed our private pool.

The staff were really great, kind and responsive.

The private pool for the villa was not very clean. They never checked the chlorine levels for the week we were there and we had to always ask for the pool to be cleaned. Even after cleaning it wasnt the best so we rarely used it. Additionally, we would ask our room to be serviced when we left in the morning. We usually returned in the late evening. Everytime we came back the room's door leading to the pool was left open. This caused a lot of mosquiotes to enter the room every night. We mentioned this to staff at least 3 times to please do not leave the door open after cleaning but it was always left open. It was quite frustrating. The tub adjacent to the pool was also dirty and we never used it. The hamock was not set up correctly so it hung far too low when you laid in it.

Comfortable bed

I had very bad experience at this place. Although the place is nice but under maintained. Room was cleaned, comfortable bed and sleeping experience. Pool was dirty. Check in experience was ok, but booking experience was horrible. I booked through booking. com and the option was to pay at property. Hotel staff reached out to me over WhatsApp harassing me for immediate payment through a separate link through WhatsApp which seemed unsecured. The maturity and experience of the member dealing with me was completely not upto standard. I believe the hospitality management of this hotel chain need to re consider their training and capabilities of people.

Bed

Location not clean