MainStay Suites Bowling Green North

Very pleasant stay

Easy check in. The room was very nice

Excellent accessable room. Clean. Very spacious. Very comfortable bed. Good breakfast included. Friendly helpful staff. 10\10

I want to start this review by saying we had a great stay. However the sheets wouldn't stay on the bed because they had no elastic in them, there was a large cob web in our room in the far corner. There were clothing left by the previous tenant in a cabinet, and I had to go to the front desk every day to ask for dish washer detergent because housekeeping never left any. The pool was awesome but so cold we didn't really wanna get in it. Every morning we went to get breakfast there was a lady in the lobby watching us. Not like she was at a table watching us, she would get up from her table and come into the room with food to see what we were getting, and there was an exterminator there spraying rooms beside us. We didn't see bed bugs in our room but that made me a lil sus on if they had bed bugs in the hotel. All the staff were very friendly and helpful. The sign at the pool said it opened at 7 a.m. but at 8 am our key card wouldn't let us in the pool. Went to the front desk to be informed it didn't open until 10. We found a dead cricket in our bathroom. The housekeepers left their spray cleaner bottle in our room while they were cleaning and by the time we noticed it they were already five rooms passed ours. Wonder what they were cleaning those rooms with. I had to report to the front desk one morning that a pile of dirty rags were in the elevator. Breakfast was good but we had to microwave it every morning because it was cold fresh out of the warmer.

When we checked in we went to the room and went to use the bathroom and the door handle came off, there were no bathroom complimentary shampoos and such, no dish soap and the toilet was broken. I immediately phoned down to the front desk from my cell phone because the phone in the room didn’t work, also the pullout bed didn’t have sheets, blankets or pillow cases. I was told some would be up to fix all the problems and I could go down to get the sheets and such for the bed, which had white stains all over the cushions, and the bed had spots on it. We were there for 3 nights, the 3rd night someone was smoking weed in the hall or their room with the door open and again we immediately called down to the front desk via our cellphone cause the room phone didn’t work. We were told “what do you want me to do about it?” There’s nothing I can do. The breakfast was not what it had been. We’ve been staying there for 4 years multiple times a year and this is by far the worst I’ve seen. There was trash all over the place, trash bag left in the elevator, towels down the hall. It was just disgusting and disturbing knowing we have sent all of our friends and Corvette members to stay at this hotel because it was so nice and for this to happen. It’s disheartening. We had a reservation for the end of August, but we no longer wish to stay there, however, I found out today that they have a no refund policy. But from everything we’ve experienced this past weekend, I do not want to stay there!

The room itself was spacious & has potential. The kitchenette was poorly stocked. Barely any utensils or needed supplies. There was no water pressure in the shower & the bathroom sink was slow to drain. Within our 3rd & final day it was completely clogged. We saw housekeeping in our hall & we needed fresh towels & did not put a do not disturb sign on the door. Upon our return our room had not been touched. We called the front desk to request towels & was told we would have to come get them. There was no one there but the one person at the front desk who had a very dry personality. However the guy at the front when i checked out was very friendly & was apologetic about our problems during our stay. Again the place was nice size & beds were decently comfortable but they need more staff & some restocking in the rooms along w/a lil maintenance. For what i paid I expected more.

Breakfast insufficient for the price paid.

Convience

Very nice comfortable hotel. Beware the bathroom door. It has a serious pinch point that will hurt your hand if you’re not careful. Also, had problems with the door latch working properly.

The kitchenette was nice. Full size refrigerator was great since we like to bring our own food with us. The complementary breakfast was a little disappointing compared to other hotels