Hotel Reseda

Perto da estação dexmetro Galliene

Nada.

Rapport qualité prix

Éclairage de nuit faible Chaînes tv de qualité

Personnel accueillant , chambre confortable

Very bad experience. I stayed at this hotel during a school trip and it was one of the worst hotel stays I have experienced. The rooms were extremely small and uncomfortable, and the bathroom was even smaller, almost like a tiny cabin. The cleanliness was poor and the room did not feel properly cleaned. Another very concerning issue was the windows. The window handles were broken and it looked like they had been intentionally damaged. There was also a metal bar placed behind the windows so they could not be opened at all, which made the room feel uncomfortable and poorly ventilated. During the night some students lost their room key card and went to the reception to ask for help so they could enter their room. Instead of helping them, the person at the reception – who said he was the owner – refused to assist and started arguing with them. He also told the students that they did not have the right to sit in the reception area or even sleep there while waiting. He also said that they did not have the right to speak or complain, which was extremely disrespectful. As students on a school trip, the situation should have been handled with professionalism and understanding. Instead, the behavior of the reception staff was rude and unacceptable. Because of the extremely small rooms, poor cleanliness, blocked windows, and the very unfriendly and disrespectful behavior of the reception staff, I would strongly not recommend staying at this hotel.