Holiday Inn Express Hotel & Suites Brainerd-Baxter by IHG

the friendly environment

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The staff was super friendly and very helpful. The Waterpark was great as it was attached to the hotel very convenient.

The noise from the hall and rooms next door was very easily heard.

The location was close to restaurants, the water park was good and the warm water Rin the splash area, kids area was a plus.

At the pool area, the towels appeared old, dry, and unclean. Although I understand they may have been washed, the clean towels were placed next to a bin with dirty ones, which could easily cause confusion—especially for children—about where used towels should go. Several towels were unfolded and did not give the impression of being freshly cleaned. Additionally, the cleanliness of the room did not meet expectations. The beds were poorly made; the blankets appeared to be simply pulled over the bed, with the sheets underneath visibly hanging out. Regarding food service, there was one day when the only option available at the pool area was pizza, as the staff member on duty mentioned they did not know how to prepare any other food. I wanted to bring these issues to your attention as they significantly affected the overall experience.

Water park is awesome. Staff is really accommodating and friendly. The only down side is the other guests. Some parents and their children act like they own the place.

The way people raise their kids. Not the fault of the hotel.

The hot food was barely warm. The coffee was great. Could of had more of a variety of pastries.

We had no exhaust fan in the bathroom so was alot of moisture in the room but we were able to open the window.