GreenLinks Golf Villas at Lely Resort

Apparemment très grand et spacieux. Très agréable Subrrbe Resort avec piscine et fitness 2 salle de bain, 2 grande chambre et 2 salons ! Parking devant la porte (pratique pour les bagages) A 20min du centre de Naples Restaurant et café a 5min

Rien

The villas are updated and very nice

The staff! Absolutely terrible communication. They are unreachable. There are no staff available to assist with Late check in.

At the GreenLinks, I experienced the most heinous and unacceptable incident I’ve ever encountered while traveling. When checking out of my unit and loading my vehicle, a contractor working renovations on-site (driving a white Ford truck, Florida plate 09DXQG) began smoking outside my open condo and car. All of my car doors were open and he could have smoked anywhere else that wouldn’t have filled my new car and the non-smoking condo with his cigarette smoke. I responded by simply closing my doors because I wanted to check out and I didn’t have time to argue with him. Rather than walk away, the individual became verbally aggressive and initiated a confrontation with me (a paying guest). After I stated that I would report his behavior to his employer, the perpetrator lost his temper and went to his truck to retrieve something while verbally THREATENING ME WITH A GUN. I immediately went back inside to get my phone and call 911. Emergency services instructed me to shelter inside the condo and I waited more than 17 minutes for deputies to arrive. Multiple officers responded, a lengthy ordeal ensued and this all occurred while families and other guests were present. Despite the involvement of police and despite my reporting what happened to the GreenLinks staff immediately after the incident, the perpetrator was not removed from the property and remained on-site in the days that followed. What made the terrible situation even worse was the response (or lack thereof) from GreenLinks management samantha hendricks and randy bayard. When I reported the incident, I expected concern and a commitment to address what had happened. Instead, management dismissed the situation and suggested I stay elsewhere in the future. There was no apology, no acknowledgment of how serious the incident was, and no indication that a friendly environment let alone a safe environment were any concern whatsoever. What made the situation worse was the response (or lack thereof) from GreenLinks management Samantha Hendricks and Randy Bayard. When I reported the incident by email, I expected concern and a commitment to address what had happened. Instead, management dismissed the situation and suggested I stay elsewhere in the future. There was no apology, no acknowledgment of how serious the incident was, and no indication that guest safety was a priority. I found Samantha Hendricks and Randy Bayard to be grossly negligent, openly contemptuous of guest wellbeing, and utterly unfit for any role involving guest safety or public responsibility. Their response to a serious incident involving a credible threat was not only inadequate, it was deeply troubling. I would strongly caution anyone considering a stay here to think twice before placing your trust or your safety in their hands.

Everything

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