Hotel Santa Cruz

We had a valid/confirmed nonrefundable reservation for this hotel. We arrived to the hotel in the evening to find out that it is totally closed - everything was abandoned and it was dark: the place looked like a set for horror movies. We called the hotel's phone number provided on the reservation form from two landlines that belonged to a nearby restaurant and a hotel that were open at that time and from a cellphone to find out that the hotel's phone line was out of service. We were shocked that the hotel charged us for our stay (took our money) and didn't inform us that the hotel will be closed upon our arrival. We found ourselves in the middle of nowhere without a place to sleep in the evening - we felt cheated by the hotel. Are they doing this to other people too? Our vacation was interrupted and we had to look for another hotel for the night. We demand that hotels.com do something about this fraudulent hotel and provide us with refund and reimbursement from for such a horrible experience during our vacation.

This hotel is fine for a skiing trip but I won't be staying there again, I've stayed here quite a few times as it's very convenient and cheap but the last 2 times there have been coach loads of kids running a mock around the hotel until well past midnight and nobody seems to do anything about it. For an extra half hour trip up the mountain I'll be back to staying in Granada next ski season!

Lo mejor: Hotel limpio, práctico y con un precio razonable. Lo peor: el ruido que se escuchaba del bar y de los pasillos

A good stop off one the way to Sierra Nevada for skiing

I have stayed in this hotel before but this time it was horrendous.There was a school trip booked in to the hotel of around 50 children, running wild through the hotel and nobody doing anything to stop the noise. It didn't help with my room being at the top of the stairs on the 2nd floor but I could have been on the 6th floor and still heard the noise!!! Couldn't sleep until gone 12.30 am and I tonight seems like it is going to be worse!!

Having travelled a reasonable amount this hotel is fair and decent. The hotel is old but clean. Heating is excellent, food is Mediterranean. Which for me was fine. Great location only 10 minutes drive from the resort. Staff spoke English reasonably and were helpful. Plenty of free parking. I had absolutely no issues at all. And would stay there again. So I would recommend this Hotel. Tony

Das Hotel ist etwas in die Jahre gekommen. Das Fenster in unserem Zimmer war blind angelaufen, die Sanitärinstallation ist in sehr schlechtem Zustand (sehr laute Strömungsgeräusche, Dusche wackelig). Das Zimmer ist aber sehr sauber. Doppelbetten gibt es anscheinend nicht, sondern nur zwei Einzelbetten, die auseinander driften, wenn man sie zusammen stellt. Angesichts des Preises kann man aber mit den Mängeln leben, wenn es nur für ein paar Nächte ist. Wir haben bereits seit 5 Jahren jeweils drei Nächte dort gewohnt.

Interesa comprar tarjeta para la bebidas.

Entraba agua de lluvia en la abitacion.y las tarifas de las bebidas te cobran lo que les parece a ellos.

Gedateerd hotel met een prachtig uitzicht. Kamers ook gedateerd. De verwarming niet uit te zetten. Erg warm op de kamer. 's Nachts veel last van geblaf van honden. Ontbijt was niet geweldig.