Fairfield Inn Greensboro Airport

Breakfast opens at 7 a.m., hugely inconvenient for a lot of travelers. Pool smells badly of chlorine (the kind you shouldn't smell unless unbalanced) Walls made of paper. Heard the neighbors throughout the night. The price paid doesn't come close to the experience

Very friendly staff. The lady who checked me in was so nice, and I felt the southern hospitality as soon as I arrived.

There wasn't anything that I didn't like.

Clean! Breakfast was good too!

Nothing! It was great!

I use the hotel to put my adult children there when they come to visit.

Desiree the general manager is a fantastic person. Customer service was outstanding in general, but she went the extra mile in making sure our stay was pleasant.

Convenient location. Clean rooms.

This hotel had less fragrance than most, which I appreciated. It still did have a little fragrance but the window opened in the room so I could pump a little fresh air in the room each evening. The bed was incredibly comfortable.

I'd like to see them continue to try to use more fragrance-free products as many of us (as high as 30%) have some form of fragrance allergies. Children with autism are also more vulnerable to fragrances (about 60%). This hotel is off to a great start in these areas but still could improve in a few areas. (linens had a light scent, cleaning products were lightly scented, etc.)

No drawers. Poor shower.

Clean

This was my worst experience of my life with Marriott. I had been a platinum member for long time. I did my booking via expedia and when i reached the property i was told my booking is canceled. They mentioned that an email was sent couple days ago and those emails generally go into spam folders. Not just that the email says we confirm your reservation and then at the end it was mentioned about cancelling if we do not call. Also i never got any phone call or message regarding this. And not just that no email was sent that my booking is canceled. I drove 7 hours for my daughter's track national and the front desk said my booking is canceled and they do not have any room available. How could you cancel a confirmed booking and not communicate in right manner. This is pathetic service and experience i had with brand like marriott. The front desk also did not help with anything, didn’t help find any other available marriott property. We did not have anywhere to stay and had to sleep in the car when my daughter needed the rest for her nationals next day and that was a very important event of her life. I really want an answer and compensation for this event.