Winners Inn Casino

Convenient

The ladies at the registration desk were rude

Do not play here unless you want to be ripped off and lied to just like the other review that was posted on yelp I play allot of craps and played $300 on the don’t pass at this casino on Thursday August the 28th. A point number was established and several rolls thereafter. Then the fifteen was rolled after the point and the dealer took my bet, which he should not have done. The only way I would have lost is if the point number 8 would have come up again. If a seven was rolled, I would have won and I would have had an option to pull my bet down before any other roll. Instead, a 15 came 3 rolls and the Dealer took my bet of which I called him out on it and another players money was taken as well. The pit boss backed him up the dealer without even looking at the camera and gave me a business card to their games manager who conveniently happened not to be there that night on a Friday before Labor Day weekend. I told gaming manager I was going to call the gaming board and file a complaint of which I have done. This was on a Thursday over 2 weeks ago. I spoke to the gaming investigator who was their the following Tuesday to review the tapes of my complaint and assured me that he would get back to me right away. I asked again via email about 4 days ago, well? What did the tapes reveal? My answer was” well I have ten other cases to work on as well as your I will get back to you.” Since I did not hear back as promised I am going to escalate it to the gaming boards head office “his Boss” the DOJ and the FTC to investigate since they are conveniently trying to sweep this under the carpet. That is not going to happen. I did call the manager on the 29th who also promised to get back to me after the Nevada gaming board reviewed the tapes. Instead, I received a call on September 1rst a Holiday from her manager who argued the point and then told me flat out, that he did not really understand craps well. Are you kidding me? Pure harassment I have a log of his phone call time and number. It is bad that the odds are not in your favor on any game but when you get a call like that from someone who is the gaming manager’s boss that teeters on fraud and definably harassment. I did let him know he could stuff it where the sun does not shine and that he will regret his decision when the heat gets turned up and I am turning up the heat. Monday my complaints go out to all three entities mentioned and I will be speaking to a lawyer on this matter as well as senior abuse and harassment and go on the offensive, no one cheats me.

The steak house restaurant was very clean and my meal was excellent. The casino was also clean and the staff were extremely helpful and friendly. My only complaint is the room itself. While the bed was comfortable, the room itself was not very clean. Mini fridge and freezer had dried on liquids (fruit juice?) in them and the shower had hair leftover from previous visitors. Dust on lamp fixture. Dried ketchup or some sort of sauce still on the end table. Old bandaid in bathroom drain. The stairwell needed a good vacuuming as well.

Please see above answer.

David at the front desk was awesome

Room was small. Restaurant was closed both days we were there

The room was great except the first floor has a set of stairs and no elevator. We asked for help at front desk and they were happy to take our luggage to and from the room

The price was right.

A few members of the staff were unfriendly.

Good location . Had an evening meal that was very good.

Were a little early an our room was not ready. There was not a restaurant service on Tuesday morning so had to go elsewhere to eat breakfast.

everting was good

there should be motorcycle parking only in front

it was very nice friendly staff good games for playing clean