Four Points by Sheraton Chicago Schaumburg

Great property, close to several highways to go into Chicago and out in the country. Great value.

The staff was very helpful and accommodating. The rooms are pretty quiet except when other people let the very heavy door slam....

Clean and nice. Classy decorations. Great parking. Friendly staff.

Nothing. Everything was great!!!

Nice clean, comfortable rooms

No breakfast

A hotel stay should be more than a comfy bed. This hotel was that and more. The interaction with staff also plays into the experience. I booked 4 rooms for a weekend stay related to a family reunion. My first interaction was with Fron Desk Jim. We had visitors coming in from different states and arriving at various times. I called and spoke to Jim to see if room was ready. It was not but Jim volunteered to call me when it became available! That's unheard of. All my guests loved their stay. We absolutely loved the very large table in the bar area which was able to accommodate us for board games! After checkout, I noticed a discrepancy in room rates. Since I made my reservations through the Marriott Bonvoy website, I called them and despite admitting they erred, they were of little help. I called and spoke to Front Desk Abi and he came to my rescue for an amicable resolution. He too went above and beyond to accomplish that. I also had a pleasant experience with Abi during checkin when I paid for all the rooms. Very friendly and customer service oriented.

the "restaurant" was slow and unreliable

Very clean and spacious room. The microwave was a plus, as most hotels I've been to don't provide one. The linen was comfortable and spotless. Staff was helpful and professional when helping me out with a billing problem, checking in was also a breeze.