Springhill Suites by Marriott State College

The staff was wonderful They treated you like you were family

i liked the hot tub in the room and the close proximity to the sights and sounds i went for

one of the staff told me i could renew my room in the morning... when i tried to renew it, i was told it had been promised to someone else. one of the reasons i booked this hotel was due to the pool... and it was closed when i got there for the entire weekend. i wish they would've disclosed that information prior to my stay.

Very nice

Hotel was clean and comfortable. Nice breakfast buffet. Several restaurants nearby. Best part was that check out was at 12 Noon.

The breakfast staff member was very kind. The breakfast provided was good and plenty of options available.

Nice room.

Springhill Suites by Marriot State College did indeed credit our stay as they indicated in their response. And we are grateful for that. It is with that spirit of sincere gratitude, that I've been trying to delete the original post - since management has done what they could to make the problem right. I've not figured a way to do that, so am writing this follow-up review. Other than the noise, the THE STAY WAS ONDERFUL. As previously stated, the room was ready when we arrived. The room, amenities, and the hotel public areas were clean. The bed was very comfortable, one of the most comfortable I've ever slept in; and included two different firmness of pillows on each side of the bed to select whichever you prefer. The water warmed immediately, not having to wait for hot water to reach the spigot which has happened during visits to other hotels. Other than the noise, it really was a very nice hotel experience. The situation we experienced should never have escalated to the level it did, but that is history and can't be changed. I am only hopeful that they figure a way to address this issue with the same group of guests in future years.

The hotel ammenities were great. Room was ready, bed comfortable. Our problem was unruley guests that desk staff either refused to or were unable to handle appropriately. A group of (sounded like 4-8 couples having a great time, and being quite loud, with the door open. Noise started around 8:30 or 9:00, I wrongly convinced myself 'they'll quiet down at 10 or so' ... then said the same thing for 11:00 ... and again for midnight. They were like the ever-ready rabbit 'kept on going'. 12:15 we called the desk and the clerk kind of laughed ... "yeah, you're not the first call we've received". And added something to the effect of addressing it if they got one more call, then he would notify the manager .... 12:45 I had waited long enough ... called the national toll free reservation line. She asked me if I'd hold while she called the desk directly, which I did. After holding for 3 or 4 minutes, the noise stopped, the partiers said good night and the party broke up. A BIG THANK YOU TO THE NATIONAL RESERVATION CLERK. She then gave us 5,000 bonus points on our bonvoy account - which is apprecited, but we don't travel that often, and have no idea how to redeem them. When checking out the next morning and being asked how our stay was .... I told her (a different clerk than was on when we called). She basically said "yeah, that group (a youth hockey team in town for a tournament) come every year and it's always the same thing". I told her about the call to national, and the points ... but added the points are pretty meaningless to us and I felt we should receive at least a 50% discount since we only got 50% of the sleep we expected. We also did not have time for the complimentary breakfast (as we decided to sleep later than we had intended). We had driven for 5+ hours in rain and tire splash and were expecting to finish our trip in the same conditions for another 4 hours - a good night of rest was really anticipated, but not a reality. She said she would check with the manager about giving a credit for our stay. Bottom line: I RECOMMEND NOT BOOKING A STAY AT THIS HOTEL BETWEEN CHRISTMAS AND NEW YEAR'S, at least not before confirming that the youth hockey team from the Philadelphia area won't be there.