Comfort Inn & Suites Covington - Mandeville

Location and price

All was good

Tuesday, I was checked in by Assistant Manager, Willie, as a VIP so he said I was eligible to pick a snack and drink for free. Thursday, I think her name was, Jennifer, she helped me with a new key card. She told me about a delivery housekeeping would bring later that day and she then added that since I’m a VIP that I was eligible for a free late checkout at 1pm on date of departure. The whole stay was fine until the night before departure when I asked for, but was was told but Assistant Manager, Willie, that I was not eligible for free late check out. I asked again the morning of checkout and I was told by Seren and another clerk that I was not eligible. I told all concerned that I booked through a third party. So I cleared the room in a timely manner, before 11am and asked for a receipt from Seren. Seren then asked how my stay was and that’s when I reminded her of the miscommunication I experienced. She looked further into the situation/computer and finally said that I WAS eligible for free late checkout! She said I could return to room if I wanted to. However, my siblings and I had vacated the room already. Terrible last impression. I got denied a perk because I booked through a third party and there is some sort of glitch where special tier does not show up clearly. I was told I was VIP and the told I wasn’t. How disappointing to be misinformed.

Staff is excellent . Hotel clean and breakfast was good with many choices . The room had a musky odor and there were no usb ports for charging electronics

I really appreciated the attendant who was on shift whichever night I came in. He noticed my Platinum status and immediately "upgraded" the room and gave a drink and a snack. I really appreciated that and it is a testament to the professionalism employed at the hotel. Outside of that, I was so exhausted I collapsed into bed and didn't really get a chance to take in too much of the hotel, but it was nice from what I took in. A little dated, but quality and clean throughout. I'm in and out of hotels a lot, and I'd give this one a solid A- with small improvements taking it higher.

The hotel was convenient to the event that I was attending. A lot of dining options and the hotel is in a great location. I would definitely stay again!

They had okay breakfast.

The 1st room we switched out of had a mold smell. The 2nd room had bugs all over the ceiling and wall and also had wet carpet in front of the air conditioner. We left the hotel early and canceled our stay. I see the response about "no show" that's not true

Staff was very friendly. Room cleanliness was excellent.

Room is comfortable, but the hall way smell is mold! If You can make that gone, I will give 5 star for everything!

K