Barceló Palmeraie Oasis Resort

Beautiful grounds. Very child friendly

Le séjour s’est passé beaucoup mieux qu’on le souhaitait. Propreté au rdv, cadre reposant, personnel au petit soin et j’insiste sur les attentions de Mr Zouhair qui ont fait sincèrement toute la différence, une gentillesse et disponibilité qu’on ne retrouve nulle part

Je préfère qu’il y’ait plus d’options concernant les laits végétaux dans le buffet du petit déjeuner, pour les non consommateurs de lactose

Excellent séjour, tout était parfait à tous les niveaux. Je recommande vivement.

l'hotel est très bien agencé avec de nombreuses commodités, mais surtout ce qui est remarquable c'est le buffet très apprecié par la famille et la qualité du personnel de l'hotel toujours à votre disposition pour vos petits besoins

la taille de l'hebergement est top pour un couple et un enfant de moins de 5 ans mais pour 1 couple et 2 enfants je recommanderai de prendre 2 chambres

Authentic, away from the hussle and bustle Very good food Friendly helpful staff

Worst resort I’ve ever experienced and the biggest disappointment of my birthday trip to Marrakesh. Prior to my arrival, I reached out with queries relating to early check in, food options and spa treatments, to which I got no response… and the poor customer service continued throughout. I wasn’t given the room I booked and paid for and rudely told there were no other options. After two failed attempts to resolve it myself, a random male guest spoke to reception on my behalf the next day and only then did they offer me a room change. Cleanliness - 2/5 - The scenery of the resort and room look nice on the surface but that’s where it ends. My room had a broken bathroom mirror and ants crawling up the walls. Food & Drinks - 1/5 - Basic and very limited options. Fry up including baked beans was listed on the room service menu and when I called to request they said it was unavailable. ‘All Inclusive’ is misleading since you get about 2 cocktail options on the menu and everything else costs extra. Staff & Room Service - 1/5 - House keeping are unprofessional and burst into my room multiple times despite being told to come back later when I leave. I waited hours for an iron and had to go to reception multiple times since they don’t answer the phone, only to be brought a broken iron with no thermostat knob and burnt up iron board.