Oasis Avenue – A GDH Hotel

loved it

有一樣嘢就係令人不滿意，寄存行李在酒店一個小時都話要收$10港元實在太少家，只是一個小小嘅服務。

nice

One male staff who served at front desk on 13th Feb afternoon was rude. Firstly he coldly asked us to fill in the declare form, however he didn’t guide us how and where to complete the form so both of us standing in front of him for 5 mins waiting for nothing. After completing the form he told us we were not able to check in as my address is on their covid list. Given that my building does not have any confirmed case, but still being rejected from the hotel. He then said they will refund the full amount to me (which I still cannot see it on my bank statement, not sure about the progress). To be honest I’m not quite happy with the policy of the hotel, however the attitude of the male staff is rude that makes me wonder whether they have provided any customer service training to their staff. I even asked the male staff if there’s any manager that I can talk to. He directly told me no. After a while I asked again, he just asked the female staff next to him to answer my questions, and he simply just walked away. I don’t see why hotel front desk staff can be that rude and giving such bad attitude to customers.

The reception was not willing to accommodate. The in-room ipad is useless as it only allows to chat with a chatbot but does not allow web browsing.

員工嘅 service比 以前好有改變

入住當晚，同層另一往客，零晨0200，還在走廊大叫奔跑。沒有職員理會。

客房設計時尚， 充分體驗室雅何須大！ 淋浴間雨灑式花灑頭，非常好用！ 60吋網上電視，觀看youtube及足球賽事感覺非凡！

首次入住，感覺整體上不錯，大堂員工亦有基本的禮貌。不過房間隔音則不太理想了。

Overall is very good with nice price. I booked here because of the Netflix in room, but my room doesn’t have Netflix so I’m disappointed.