Banyan Tree Phuket

BEWARE: Be very careful before booking here. Their cancellation and refund policies are rigid and the staff is completely unhelpful if you need to make changes. I tried to get a refund for a non-refundable stay due to unforeseen circumstances, but they showed no willingness to help or find a middle ground. Truly disappointing service for such an expensive resort.

The perfect hotel in a perfect location with a perfect stuff especially Jinny that helped me to find my laptop and glasses I’ve lost

We were staying 3 nights at the double pool villa, and had such a wonderful time! This villa is extremely spacious with a huge terrace and the largest pool I’ve had compared to any other private pool villa I’ve been to across Thailand. Beds are super comfi, the inner shower is great, and the villa even has its own steam room and another outdoor traditional Thai shower. There is even a second pool, surrounding the bedroom. Banyan Tree Phuket is a true luxury resort, and it shows in the details - the attentiveness, the level of the villas and resort facilities and excellent food, with the amazing laguna ambience, all made our stay so great. I’d specially like to thank our host, Mo, that ensured everything meets our expectations and been helpful with any request and beyond. This was the best hosting experience we had in the 5 trips we had to Thailand so far and we will definitely come back here in the future.

Very lovely Kids Club. Thank you for taking care my kids, my kid very enjoyed to play at Kids Club. She very like to play with Peach ,Ploy,Nikky,Min,Fon. See you next year!

Eye and Ton were amazing at the cooking class. We learned a lot and had a yummy feast when it was over. First class all the way

This BTPhuket is located in beautiful calm area, very private and convenient for those who enjoys BT style and value. The atmosphere is relaxing and all services are organized to suit the guests’ needs. Our villa was nice, clean and full of all necessary things that maybe needed during a long stay. Our villa host, Ms Tia, was always available to arrange any request and solve any problem. Many thanks!

The service is incredibly good, all the staff doing their best to make guests happy. It was the best time in my life