Holiday Inn Resort The Lodge at Big Bear Lake by IHG

Sauna and fireplace were not functioning well. Overall, this hotel should be closed before AC and hot water broiler are fixed.

The air conditioning did not work. I was there for 4 days and on the last day it smelled like roach spray in the second floor hallway. Paid for breakfast in advance and it only comes with a drink and a choice of pancake or French toast, eggs and sausage are extra. I ordered an extra juice that was $5. I ordered a side of sausage that was $5. Of course none of this includes a tip.

Disgusting hotel...No AC in first room so we requested a new room with AC and ended up in a room with broken glass window, other windows boarded, moldy cups left from previous guest, dead bugs in sheets, broken nobs for fireplace/jacuzzi. They also keep all the exit doors open for air flow but it is extremely unsafe at night anyone can walk in through multiple ways without having a key card. I really can't believe this is a functioning hotel let alone an IHG property. When we asked for some type of refund the manager said "they had no record of us complaining and they will not provide a refund since they let everyone know about the AC issues." The broken AC was the least of my concerns, the boarded windows and broken glass was the larger issue and not safe...

Location was good

No air conditioning. Staff did t care that it was hot as hell. Restaurant was terrible. Staff was just rude all around

We loved the location, they also accommodate us to stay in a room that was a little bit more fresh since the a/c in the whole hotel was not working. After staying I read the reviews and it seems to be broken for a while. The pool and the hot tub was ice cold!

I loved that the location is just steps from the village—so many things are within easy walking distance. We were there for Oktoberfest and didn’t have to walk far to catch the free transit to the convention center. There’s even a German deli with beer across the steeet. Those were the big wins. The front desk staff were kind and helpful, and the property overall was clean. That said, it’s definitely dated. The bathroom towels were super thin—think 1-ply—and way too small for an adult (they barely wrap around you), so bring your own if you can. I was hoping to enjoy the pool, but it was small and awkwardly placed in the parking lot, so that was a no-go. The AC wasn’t working during my stay, though they did provide fans. The property could use some updates and repairs, but nothing was truly awful. It felt like I was visiting in the off-season; I imagine the place comes alive in the winter. There’s even a little on-site restaurant and bar with live music at night, which was a nice touch. Overall, it’s not as cute, modern, or comfortable as other Big Bear spots I’ve stayed at, but the unbeatable location in the heart of the village makes it worth considering—especially during the winter months

Check in staff were not friendly. Room was clean & had everything needed.

The hot tub was not working. One of the reasons I booked this place. Last night there, a loud and obnoxious group of people came back to their rooms yellling, and making way too much noise from 12am to 2am. No security???This used to be my favorite hotel in Big Bear. Probably won't be back.

The service was good. The air conditioning was broken and there were ants in our room. I also asked about the hot tub and was told it was a cold plunge. That is weird. Seems more like they just don’t want to heat it. Had breakfast at the restaurant and it was decent. Service was very good there. Prob won’t go back. For the price we will go to an air b and b