Vivanta Colombo, Airport Garden

Relatively close to the airport if that is important to you. Tried calling the reception and the duty manager multiple times from the room, no answer ever. When I went down I brought it to their attention. No apology just blank faces. Ordered a pork chop and asked for broccoli instead of potatoes or rice. Was told not available but could be substituted by cauliflower. Then got some wilted salad leaves. No dressing, no tomatoes, just wilted leaves. Finally after some debate I got Cauliflower. Then had some unidentifiable something on my plate. The chef then came to identify it and proceeded to put his fingers on my plate to taste. Mortified. How do these places survive? Is bad and mediocre the new norm? Or is their guests profile just so bad that no standard is acceptable? On check out they even charged service charge for bad service. After complaining about everything the duty manager refunded me but only the service charge. Dismal performance by an incompetent staff team.

Sandeepa,hashing,Ishani,male estate.I had the best experience with them,absolutely 5 star service,they are the best ,service with a smile🫶🏻

The hotel is right next to the airport, yet they charge $15 for a 10-minute taxi transport — a complete ripoff by Sri Lankan standards. Because the property sits away from the main road, guests cannot simply get their own taxi, especially with luggage. You are basically forced to use the hotel’s taxi transport, and they take full advantage of it. Rooms are okay, but the sound insulation in my room was poor and I could hear almost everything from the corridor and neighboring rooms, making it difficult to sleep. Breakfast was also not included despite the high room price. An uncomfortable incident happened in the morning when a staff member opened my room door without knocking or ringing first while I was in bed. Because the bed is positioned directly next to the entrance, he was instantly standing right beside my bed looking down at me while I was lying there in my pajamas. Because he was holding the door open, people walking through the corridor could also directly look at me lying there in my pajamas from close range. Completely unacceptable and highly unprofessional. Overall, the hotel may look decent at first glance, but the poor privacy standards, expensive taxi transport, and weak value for money made this a disappointing stay. Not recommended, and I will not stay here again.

Location.

I got bed bugs there.

Food : 3/5, Not as expected compared to Indian Taj. Limited veg options and not tasty. We requested meal preference on email also earlier and also told during check in but during breakfast when we didn't get veg option and Jain options, talked to Indian chef but she wasn't informed, so it was communication gap between customer care team and restaurant staff. Rest everything was good. We just stayed overnight, arrived late night around 1am.