Comfort Inn & Suites Nashville Near Tanger Outlets I-24 Antioch

The room is very spacious with hardwood floors. It’s tastefully done. Provides a very calming and relaxing environment. Even though it’s close to the interstate the location it is still very quiet inside the room.

Didn’t eat

They can’t return a phone call or email. Told us to call booking Com for a refund but booking Com couldn’t get a hold of them. We tried still no response. We left early due to winter storm

It was in a good proximal location to downtown Nashville without having to stay downtown.

First we booked a king room. Was told none available and they put us in a double queen room. I asked about the price difference and she said I could cancel my reservation if I didn’t like it. Also saying that they charge almost double what I paid booking through Booking.com. The window in the room wouldn’t close all the way so, all night all we heard was road traffic. Went down the next morning to ask if they had king rooms available, was told yes. After asking our room number he read something in the computer that the check in person wrote, and said, no all are full. When asked which it was he stuttered and was making excuses. Next the phone rang and magically they had a king room. We moved to the king. The room had urine stains on the floor behind the toilet. And the carpet was dirty as evidenced by my white socks not being white after walking around on the floor. Bed was comfy, only 3 little pillows on the King bed. 4 pillows on each bed in the double queen we were in the night before. Sheets and towels clean and crisp. The WiFi was out all weekend. On Friday the hot tub looked a bit grungy but we got in anyway. Saturday the hot tub looked like they had bathed a bunch of children in it. The water was cloudy and brownish and the chlorine smell burned our eyes and nose. Breakfast is supposed to be open till 9am. Was told at 8:40 they weren’t refilling anything it’s complimentary and we should have gotten there sooner. And no biscuits for the gravy Saturday or Sunday. The lady at the desk, Destin (I believe that was her name) was yelling at the poor lady who was working in the food area. She was very loud about it and there were several guests present. Not professional. Also the same person who told me there were no king rooms (she lied). It just was not a good overall experience.

The parking

The bed was hard and very uncomfortable

The front desk lady was nice but the rest of the hotel is awful. They must only clean the bare minimum. The floors were filthy around the base of the bed and night stand, with food and other debris. The bedding was stained and did not smell clean. The walls looked dirty and the outlets were in bad shape and wouldn’t hold onto the phone charging block. The door seemed weak and not secure like a good push would let it swing open. The pool and hot tub area was dirty. Our hallway smelled so strongly of marijuana that it gave me a headache. The area feels loud and unsafe with the interstate right out front and active train tracks right behind and a pool hall (bar) open all night right next door. But what finally made us decide to change hotels at 10pm was when we inspected the beds, there was lots of hair…short, curly hair…in the sheets! Hotels.com reached out to the property for some kind of help on the situation and they declined so I’m stuck paying for 2 rooms there that were unfit to use, plus the cost of a 2nd hotel.

The hotel was clean, and worth the price.

When we arrived, refrigerator was leaking water on the floor. When we called to ask for more towels because we cleaned up the mess with the towels we had, we received blame for the refrigerator and questioned about more towels. Also the elevator was very scary.