Flowers Apartment JOIVY 25

War angenehm und der Bahnhof und die Sehenswürdigkeiten konnten per Fuß erreicht werden.

War alles soweit super.

Great property and the management very accommodating

La propreté et les lits

Gros problème de parking pendant les séjour - on a du se débrouiller tout seul sans aide des hôtes malgré de nombreuses relances

I cannot stress enough how appalling our stay was. We booked for 2 nights for 4 people, yet it was set up for only 3. One of us was left without basic essentials—no towels, no bed linen, and not even a pillow. Worse still, the bed for the fourth person was a dirty mattress cover paired with an old duvet that had no cover. To make matters worse, all towels were face towels! The property was freezing cold, with the thermostat inaccessible and a notice stating that the temperature should not be altered. Despite being indoors for long periods, the temperature never rose above 15°C. The state of the property was equally abysmal. It reeked of mothballs, a stench so overpowering that it made one of us physically nauseous. The kitchen was woefully unequipped, lacking basic items—no salt, oil, paper towels, or hand towels. We wasted over 4 hours of our New Year’s Eve attempting to resolve these issues with both Expedia and the property manager, Joivy. Joivy’s behaviour was filthy—they repeatedly dismissed our concerns and insisted the property was prepared for four people, despite the glaringly obvious lack of essentials for the fourth guest. They eventually promised to provide the missing items for the second night, but unsurprisingly, this promise was never fulfilled. This was the worst accommodation experience I have ever had. Zero professionalism and zero accountability. This property is a disgrace, and neither the hosts nor Expedia did anything to rectify the situation.

Location

Parking space

The property was very well presented, had everything we required for our trip and is in a great location just a short walk to Como centre.

It definitely had flowers!

As soon as we arrived, I hoped into the shower. To my surprise not only did we not have warm water, the heater was leaking all over the kitchen. Obviously noone bother to go through the checklist and see if the water heater was working. I contact the "emergency number" which was a call center in another italian town. They knew nothing about the apartment or my reservation, but reassured me they were on it... I booked this apartment because 1)it had parking next to the apartment, 2) it was on the ground floor (I am travelling with an infant and properties in Como don't have elevators). The call center/owner offered me a substitute apartment, more far away from the center, without parking, on a 2nd floor of a building without elevator... By far the worst experience I have had in booking. Such irresponsible owners should be removed by the platform. If we didn't check as soon as we got in, and the apartment flooded from the leak it would be a disaster.