Brookstreet

The room was large bring a corner unit …we enjoyed the huge semi round corner window …the room etc was clean and comfortable …room service was good (but ask about all the extra charges that are added over and above the price) …the outdoor pool is very nice …the indoor pool was added after …therefore you have to walk through the conference area, through the gym and down 2 flights of stairs …the pools are salt water as well …the shower takes a bit of time to get heated …the towels from the company that run the pool and gym are very cheap and small …Cafe B is a nice little area to have a quick simple breakfast ..the lobby and other restaurants are quite nice

Great place

We stayed at the Brookstreet Hotel for two nights over the weekend for my birthday. The hotel itself is stunning, very clean, and impressive in both size and quality. Our room was spacious, the large shower was excellent, and the toiletries provided were high quality. The bed, larger than a King, was incredibly comfortable. Upon arrival, we were offered an upgrade, which included a beautiful view of the golf course. This made the stay feel even more special and valuable. However, the upgrade also caused some issues. The hotel had promised a birthday surprise via email, and the reception assured us that the surprise would follow our room change. Unfortunately, it did not arrive with the upgraded room. We had to call twice — once the morning after arrival and again the evening before departure — before the surprise finally appeared, accompanied by a lovely card, macarons, and excellent salted caramel chocolate. While the gesture was wonderful, it lost impact due to the delays. In addition, the extra towels I requested during the original booking were never transferred when we upgraded rooms, so I had to request them again, which was inconvenient. The parking situation was also confusing: the gated parking was open during our stay, making it effectively free, yet we had upgraded our room specifically to include complimentary parking. This felt like an unnecessary extra expense. Electric vehicle charging, including for Tesla, is another area needing improvement. The maximum charge time is only 4 hours, which is insufficient for overnight charging, and the rates are not clearly displayed. One of the Tesla chargers was missing despite there being two reserved spaces. Ideally, charging should allow for 8–10 hours overnight, all chargers should be available as promised, and pricing should be clearly visible. Overall, the Brookstreet Hotel offers beautiful rooms, great cleanliness, and impressive facilities. The experience could easily be exceptional with better coordination on upgrades and special requests, clearer EV charging policies, and accurate parking information. While we do not plan to return, I would recommend it if you are visiting Ottawa or Kanata, as it offers a high-quality stay despite some service gaps.

I went to Brookstreet for one day and night. It was a solo stay away from my kids and my hubby. It was amazing!! The spa, the amenities, the people were friendly. I will definitely visit again soon ❤️

Absolutely amazing staff was so nice the view from our room was so beautiful food there was great definitely coming back

Enjoyed the hotel …room was spacious…bed was comfy …lots of pillows…great view from our corner unit …ate at the Cafe for breakfast

Always a favourite to stay at the Brookstreet.

Excellent experience from the moment I checked in; front desk staff was best I have encountered. Room was well kept and modern and all features worked properly. Pool area was too crowded to enjoy, it felt like members of the general oublic are able to buy access to the pool as they didn’t appear to be of the same quality as the guests staying at the hotel.

The staff at the Brookstreet was excellent. I needed to change rooms because the first one they gave me smelled like cigarette smoke. They were understanding and accomidating. I love that visitors have 3 hour free parking too! For such a nice hotel, the location is a bit odd. Most of my golf course view was of the business park around the hotel.

Great service at check-in