Holiday Inn Express & Suites Alpharetta by IHG

We arrived and got our room pretty quickly. An additional $50 deposit for damages was added but I was told would be refunded if all good which was fine. Once we entered the room, we were expecting a king bed(for my wife and I) then a pull out couch(for my 7 and 2 year old). The couch there was barely a love seat and didn’t open. I went to the front desk to address and she told me they didn’t have any more rooms with pull out couches and didn’t ask me if she could help any further(hotel wasn’t close to full). My 7 year old slept on there and we made a pallet on the floor for my 2 year old. The lady at the desk the next day asked me about the stay and I mentioned this and she said with a confused look “but we weren’t even fully booked”. I agreed with her. In our bathroom, there was a dirty wash rag left. Supposedly our room was one of the renovated rooms but when you use the sink, water would leak out of the top. The big reason we picked this hotel was for my seven-year-old to get to swim. So I took him in my two-year-old to the pool and it was not well taken care of. The water had a white flaky substance throughout the entire thing. Pretty gross overall. I DoorDashed some food to my family. I went downstairs to the convenience area to buy my wife and I a Diet Coke. We took them upstairs and opened them and they tasted terrible with no fizz. The expiration date was August 14 of 2024. I was able to replace them but she acted as if I was trying to make it up.

We arrived on the 15th in the afternoon to a lobby without air. Due to a shortage of housekeeping employees we had to wait nearly 1.5 hours. When we got to our room it didn't have a handicap shower, any lightbulbs in the lamps, a television or working air conditioning. We had to walk to the lobby to talk to management as the phone didn't work. We had to go back to the lobby and wait another 45 minutes for a new room. We got our new room that still didn't have a handicap shower or seating. The toilet in this room wasn't flushing. The phone didn't work, the bathtoom wasn't clean, and the ceiling had what lloked like black mold. Another walk to the front desk to ask for maintenance. Housekeeping came and plunged it and said I dont know. After talking to management again she said she'd work on it. She came to the room to verify and told us to pack up and wait while she found a room. We eventually were moved to a room on the first floor with a handicap shower. Aside from a bathroom that we had to clean (base of toilet seat where it screws in and underside of seat had body fluids, and the shower had hair and black dirt) this room worked for the rest of our stay. Alpharetta had several events going on which made finding another hotel impossible.our trip to Alpharetta and our 2 night stay was for a medical procedure.

Kendra, at the front desk, was absolutely amazing. She was a breath of fresh air with her soft voice and amazingly upbeat attitude and willing to do whatever was needed to make our stay the best it can be. This may be our best stay ever, and all because of Kendra!

Overall, a great stay with a good ambiance and location. Friendly staff and timely room cleaning. Best place to live in Alpharetta.

Very nice property beautiful area close to shopping lots to do

When we arrived, our room was not ready. The staff was so apologetic and went above and beyond to make us comfortable while we waited. We got an upgrade to a suite at no charge. The staff was just fantastic. Javier in particular was amazing!

Check in was quick and easy. Located by a lot of different places. Beds were soft but let out sleeper couch mattress was terrible. You could feel the springs in the mattress. Housekeeping checked everyday if you needed anything. I’d stay here again.

The hotel and staff were nice and helpful. However the room I paid for and reserved online wasn’t what I received when I arrived and it’s been a headache.

Where do I start???. No air. We had to switch rooms. And all the Rooms are dirty. Took 2 days to get any bath towels. Food truck didn't show up, so no breakfast. Dirty. Room was gross. The only positive was Samuel at front desk. Trust me don't run, SPRINT!