Sleep Inn & Suites Harrisonburg on University

The staff were very nice and accommodating given circumstances of our short stay.

Though it was not the staff's fault, and completely random, the water was not working the night we stayed due to the city hitting the main. I wanted nothing more than to take a shower that night, and couldn't. The water was not on until the morning. But, we headed out very early. Due to the water main being hit, the lobby was filled with about an inch of water from a sprinkler releasing water. The staff did everything they could to clean it up and make it better, but the multiple fans all night and in the early morning drying everything was a lot... and very loud. The key card system should be updated. I had to get the card redone 3x due to it but working on my room when I left the room to do things. It was very inconvenient and the staff member told me "if it goes near a phone or other device, it erases the code."

Location

Comfortable, friendly staff

The pet fee is high, but seems to be standard in the area: $25/pet/night plus tax.

We travel several times a year, making this our choice. It is always clean,staff is friendly, the bed is comfortable.. Our bathroom was clean but could use a few repairs,cracked counter, corner tiles were chipped, and the thing i hate about all hotel bathrooms the baby size toilets. At 6 foot tall basically sitting on the floor to use the stool is horrible.

This has nothing to do with the hotel other than the fact I booked through Booking.com . It gave options without breakfast and a different price for breakfast. I chose with breakfast for a higher price. When we arrived we questioned the person checking us in and was informed they do not charge for breakfast. The extra money we paid goes to Booking.com not to the hotel. My advice never assume that websites are truthful. I even called booking.com before booking my reservation and the response was if it doesn't say breakfast included, you dont get the breakfast.

The lobby was nice. Free popcorn and cookies was a nice touch. The woman working the desk was very friendly.

When you first entered our room, the beds appeared freshly made. However, the rug and bathroom were disgusting. I get old but it wasn’t clean. The mat in tub had mold around it, as well as areas around rim of tub. Dark areas of something on the floor around toilet. Something splattered on wall by floor by the vanity, and decent sized round area of something under the sink. Wall around light switch in bathroom very dirty.

FREE COOKIES AT NIGHT. very friendly staff & GREAT breakfast. Great chicken wings close by at O’Niels. Comfortable rooms, large screen TV with very comfortable bed.

NOTHING!

Close to shops and food

Room smelt of Dog and bathroom shower looked old with patching.