Four Seasons Resort Jackson Hole

While our actual stay had some disappointing but minor issues, the lack of communication regarding billing issues after the trip was frustrating to the point I cannot recommend this hotel. Our final bill included details of meals for days when we were not even present at the hotel. I reached out via phone and email for the last 5 consecutive days to the hotel for an explanation to reconcile the matter. To date, I have not received a single response other than an apology from the front desk for not being able to discuss the matter. I understand the team is likely busy but for questionable charges, I would expect a timely response - even if it is only an email committing to look into the matter. Other challenges during our stay: -We used the pullout sofa for our children to sleep on but on multiple nights, the housekeeping staff removed the bedding during cleaning. We discovered this after long days in the park and then had to wait to get bedding delivered to the room. Housekeeping also for some reason repeatedly removed used towels (thank you) but did not replace them with clean ones. -We purchased tickets from the hotel for the tram upon recommendation from the concierge after she recommended the hike from the Tram dropoff point to the Bridger gondola. Upon arriving at the top, we learned that the trail between the Tram and Gondola was closed due to construction work and had been for some time. While the Tram ride was enjoyable, we would not have taken it had we known we would only ride up and come directly back down, with no option to make the hike. I visited with other hotel guests that were similarly disappointed with the Concierge's recommendation. -after returning from a guided trip in the park where we used vendor- provided transportation, I was surprised to see our rental vehicle running, with windows down in the reception area of the hotel (we had not used it that day). Later, a valet explained to me that someone had mixed up our vehicle with another family's as our last names were similar. -when reviewing our final bill, the folio listed meals and charges for days we were not even present at the hotel. My assumption is some other guests (with the similar name) had meals that day that were ultimately charged to us. It's impossible to tell however as I cannot get a response from the hotel to discuss the bill. Again, I understand that it's demanding to get everything perfect during a stay but the lack of a response on billing charges is deeply disappointing and creates a lack of trust.

Great place!

The room service variety and phone staff are not up to 5 star service but close. The grounds are gorgeous but not palatial. Residences and rooms can use an update. Mattresses are too worn and soft.

Excellent service, great room, quiet sleep

Wonderful stay , felt pampered every step of the way , beatiful room , winderful and attentive staff , and the concierge arranged some magnificent outdoor activities for my husband and myself . We had a glorious stay and can’t wait to visit again

The staff was helpful, courteous and very responsive. I would highly recommend this property!

In classic Four Seaaons fashion, from start to finish, we were made to feel special. From before arrival with concierge making us excellent dining reservations at Westbank Grill and Snake River Grill. At ski concierge, it was all made so easy for us and we were out on the slopes in no time. We are grateful for Four Seasons and enjoy all of our stays.

i liked the location, vary convenient also beautiful surroundings, what i didn't like was the constant nagging from hotel room services knocking at the doors even when leaving do not disturb notice at the doors

4 season Jackson hole was THEE best hotel my wife and I have ever stayed at. The staff was amazing the views and the scenery was amazing and overall we loved the entire experience.

Beautiful location with an old luxury charm (in a good way)! All staff members are friendly, attentive and showcasing their well deserved Forbes 5 star status. Beautiful rooms very spacious and delicious food. Spa treatment was phenomenal. 5 stars all around!