The Highlander Hotel, Ascend Hotel Collection

Poolside king room was comfortable and clean. Couples trip; we stayed two nights. What did put a sour taste in our stay was one particular bartender staff named Doug H. He was NOT very customer friendly and down right arrogantly rude. We had recieved a complimentary drink ticket for one person at check in, which we thought we would use on one of the nights. When we sat at the bar Doug was not busy, just standing; after several minutes had passed with the bartender ignoring us we asked if we could get some service. As one of us does not drink, we ordered a soda and a cocktail. After we questioned the charges on our recipt, he become rude. At one point stating he had been a bartender for 10 years, which had nothing to do with the question of the charges on the receipt. Additionally, we had witnessed as Doug had an interaction with another customer over their pet policy. After the interaction we overheard Doug unprofessionally complaining how he hated guests like that... They may want to think about putting and keeping friendlier customer facing persons in an area that you want to draw people into. Before this interaction, because the pool area was so nice, we were contemplating coming back for a larger family trip (renting 4 rooms), but are now unsure.

Great hotel

Seemed to be a slower night. Staff was very friendly and helpful. Only thing bothered me was it was only a little after 10 pm and no one was at front desk. And called number like the note said. Was wanting to purchase a can of soda for my daughter and lady on phone said theg dont give out anything besides water at this time.

Great experience with family of four and two little kids!

This place is awesome and exceeded my expectation! Great place for family’s or just adults! Highly recommend!! Oh, staff is phenomenal!!

This property is fun and not like every other hotel you stay in.

The bathroom door did not latch, which meant it would not shut all the way. There is no lock on the bathroom door. The vent in the bathroom did not work. The water did not get very hot. There’s no coffee maker in the room. There’s no ironing board/iron in the rooms. I didn’t have a DO NOT DISTURB placard to hang on the door. Even though checkout was 12:00, my room key was deactivated at 11. We will be back to Iowa City a lot over the next several years with kids in college, but I don’t think we would stay at the Highlander again. We had a nicer stay downtown Iowa City for less a few weeks prior to this stay.

The same category rooms online seemed much more updated than what we had. Was told the bar would be open until 12 and they called last call at 11. No do not disturb “peace” sign in our room