The Highlander Hotel, Ascend Hotel Collection

Great stay, pool, food, arcade, and service best I’ve had.

It is an old hotel that was “renovated” as little as possible. The lobby and common areas looked great but the rooms were sparse and cheaply done. Our first room had holes in the ceiling and water stains on the shades. I asked for a new room on the first floor as there is no elevator-never mentioned at check in- and was given one immediately that was somewhat better shape. We checked in after traveling all day and picked this place because they had onsite restaurant. 30 minutes before close we walked in and was not greeted, had to seat ourselves and get our our own silverware and menus. Ordered at the bar from the most rude person who looked at his watch when we came in and then complained to people at the bar about people coming in late loud enough for us to hear. I tried to apologize when he brought our food for coming in late after a 12 hour day driving and he ignored the apology and said hey at least I’m honest with you. We paid our bill and finished our food in our room so this person would not be delayed by us there. Awful night sleeping, beds were single mattress on a platform, AC was constantly kicking off and on so the room would go from icy to sweltering. Continental breakfast was very good. Coffee was not good, had a weird taste.

Room overlooking the pool was very nice. For 5 stars on the property condition, they would have to repair some ceiling areas over the pool, but this is a minor point overall. We checked in late, but the waiter in the bar offered to take our food order and deliver it to us in the pool area so we could enjoy the pool before it closed. Super nice guy, and I wish I would have gotten his name so I could acknowledge him here. Wristband room key was a first for me, but a great idea.

We loved this hotel. Not just another cookie cutter hotel. It is fun yet still fancy. Has an old school flair but also all the technology we have come to depend on. One of the best hotel pools I have ever seen. It definitely delivered more than I was expecting for the price. Yes we will stay here again.

Very friendly staff!

The whole thing but the bed was great

N/a

Perfect choice for our family. We were traveling with our dog and I appreciated that they are pet friendly. The pool was great. Loved the garage doors that opened up into the pool area. My daughter really dug the arcade. I dug being able to buy a beer at the front desk to take to my room. Honestly, my favorite thing was the wristbands they give out as room keys. It was so extremely convenient!! No digging around in my pocket or purse for my room key, it was right on me! We will definitely be back.

I enjoy everything, friendly staff, especially Mich, breakfast was good, with multiple options. Nice view from my room, I wish I had time to jump into the swimming pool, and more likely, the quietness of the whole area, I have been in different hotels in the USA, I know what I experienced at Highlander. Bref, I will go again and I will recommend anyone else. KEEP THE GOOD JOB

Inform guests about the free city bus to Iowa downtown. The string that holds the key for the room, hard to remove hahah

Nothing