Hyatt House White Plains

be prepared for the full amount of your stay plus incidentals to be held on your card upon check in and then charged again in full at check out prior to the initial hold being cleared so therefore over double the amount due being held on your card

O Hotel é razoável, mas caro pelo qie cobra a diária, o café da manhã é muito ruim

Café da manhã

I had an extremely frustrating experience with Hyatt House White Plains while trying to manage a room block for an important event. I reserved a block of rooms, and several of my guests attempted to book using the provided code. They were told the block was “full,” which turned out to be inaccurate. When I checked just two days before the event, there were still eight rooms available — but by then, my guests were unable to use them due to timing restrictions. I tried repeatedly to resolve this issue. I called multiple times, sent emails, and was transferred from person to person with no real help. The Director of Sales eventually stopped responding to my emails altogether. I even went so far as to go to the hotel in person — in my pajamas, no less — because I was so desperate to fix the situation, and still no one would properly speak with me or assist me. What makes this especially disappointing is that years ago, I had a great experience at this location. Unfortunately, since then, the management has declined significantly. The current lack of responsiveness, accountability, and basic customer service is unacceptable. Managing an event is stressful enough without having to chase support that should be readily available. I chose Hyatt expecting professionalism and reliability, but this experience fell far short of that standard. I will never stay here again. Sadly, I would not recommend this location for anyone needing dependable coordination, especially for group bookings or events.

Perfect for us! This is our go-to spot in Westchester County. Clean, pup-friendly, and off the main road, so it is also safe for pups. Close to food, shopping, and major highways. Staff are friendly, parking is free, and breakfast is good!