Super 8 by Wyndham Madison

Upon arrival the hotel looked in bad shape with out a car in the lot. I thought we were at the wrong place. I hesitantly went inside the lobby to check in. Instantly hit with the smell of marijuana. The only reason I even went in was because my reservation was non refundable (had I known the place was not as seen in pics I would not have made this non refundable reservation, lesson learned) Went to the room and it was the most disgusting room I have ever seen, literally feces on the wall, jbweld repairing a hole in the bathtub, baseboards looked like something out of a horror film. Toilet had hair and blood on it. Went to the desk and told the man I was so sorry but because of the conditions I would not be able to have my family stay there. He offered another room so I agreed just because I knew it might bite me in the butt if I didn't at least look. As suspected super disgusting as well. I asked about a refund based on the conditions and he said I would have to go through hotels . com since I booked with them but that my room was non refundable and that I would have had to cancel 24 hrs before my reservation. (Obviously not feasible) I told him I had taken pictures and that it shouldn't be a problem to get a refund as we are not staying. He told me again I had to go through hotels . com. I agreed and we left. When I called hotels . com. They said the hotel had to authorize a refund. They called the man and he denied it. After huge runaround hotels . Com gave me a credit.

This property is exactly what you expect out of a motel. Room looked decent on entry but multiple cheap facelifts were clearly visible, tv didn’t work, toilet ran for hours at a time, and yes of course there was an unwanted crawling guest. We originally booked 3 nights but ended checking out a whole day early to avoid another sleepless night.

This hotel is extremely run down and in need of major updating and upkeep. The wifi was weak and the shower barely trickled. Fortunately the beds were okay, but smelled slightly of smoke.

No hot water, cigarette burns on the comforter, stains on the walls in bathroom, no air conditioning (broken), no microwave.

We were staying one night, getting out of a tornado area. We had 3 dogs so I just chose the 1st one I found. Should have looked around more. I understand it's a room for dogs, but it was very old and dirty moldy. Beds were clean, everything else was yucky.