Hotel Mongibello Ibiza

Everything was incredible

Nothing we loved everything and will definitely be returning

Tutto meraviglioso

Nulla

The pool area and the views are incredible. The staff around the pool are also very attentive and friendly. Very good breakfast selection

- this is not a 5* hotel - overpriced. Only one lift working, aircon broken, drain smells in the room, no complimentary water in the room after the first night, holes in the curtain, no salt and pepper with room service. Shower gel not refreshed. No bathroom towels given. No spa - booked a massage and found out it was outside next to the thumping pool music and in a makeshift tent with no aircon. We raised all these issues as and when they arose, but when I spoke to the manager at the end of the stay, they said there was nothing they could do because their colleagues had not passed on our reports. At checkout, we were verbally quoted the cost of our extras (room service & pool service items) - I asked for a breakdown so I could check the amount and was told they couldn’t give me an invoice until after I paid. I pushed back and was finally given 20 individually receipts to check through (which took ages and I found 2 sets of duplicates). When I said I didn’t have time to keep checking all the individual scraps of paper, but would pay the amount being quoted and then contact them after if I found any other issues, I was told I couldn’t take the individual receipts. I insisted on taking them. Overall the setting is beautiful but so many touches that make a hotel a 5* were missing (despite the amount you pay). The faff at checkout was completely unprofessional.

Ubicación, limpieza y atención del personal.

Ascensor averiado una semana y gimnasio muy pequeño.

Good location, very clean

Sunbeds get extremely hot and uncomfortable to lay on

Frühstück: Traumhaft, schön präsentiert, frisch, sehr grosse Auswahl Ausstattung (Hotel & Pool): Sehr schöne Ausstattung im Art Deco / Style und Thema blau/weiss mit toller Musik aus den 60ern (am Pool) Liegen am Pool sind sehr bequem, der Pool lässig gestaltet Zugang zur Meerbucht via Batch ideal

Einzelne Gegenstände sollten ersetzt bzw. repariert werden: Handlauf beim Pooleingang (wackelt!), Dusche beim Pool (wackelt inkl. Mischerhebel), Druckregulierung Wasserhahn Zimmer 442