Holiday Inn Express & Suites Queenstown by IHG

Everything was amazing

Nothing

Location

Where do I start! Management was chaotic.workmen Mixed with staff and others in a very chaotic environment. Eating breakfast in the middle of a construction zone is not safe with the noise of machinery and workmen tramping through dinning area with dirty boots....thinnest toilet paper I ve ever seen (used tissues), no toilet brush, no sky sports channels, basin drain has a problem, two people could not move around in the room at the same time, televisions throughout facility seemed to be having problems. No communication from staff. Foreign music played on sound system throughout facility. Don't believe this is what tourists look for coming to NZ.

Location and access

The hotel lobby was under construction we had booked to experience the bar and fire pit in the first instance however the fire pit was not available and seating for breakfast was limited. Although this was advertised on the hotels website it was not advised in booking.com website and was too later for us to change as we had arrived. Due AI you cannot make a complaint via booking.com who failed to advise on their website. Our beds were too firm and uncomfortable.

Conforto das camas, localização

O hotel estava em obras e não fomos avisados antecipadamente, o café da manhã estava sendo servido no lobby, não tinha estacionamento disponível na primeira noite, se ouvia o barulho do quarto vizinho

Good facilities, excellent and friendly staff

None

The rooms were very clean (honestly number 1 most important part in my opinion). Modern hotel within walking distance to town which was fantastic. Once upgrades are done I am sure it’ll be even better!

I’d say for MY personal preference the beds were very, very hard. Possibly more suited toward the Asian market which is understandable for the area but if you are accustomed to a softer bed just be prepared. The rooms are very small, if you’re looking for space then a standard King probably isn’t the best fit for you.

Excellent location staff were friendly and welcoming the room was clean and cosy.