My family and I stayed in Room 431 at The Summit Hotel, and overall, we had a wonderful experience. The hotel itself was warm and welcoming, with great service, drinks, and food. The staff were friendly, knowledgeable, and helpful—with the exception of one individual, which I’ll mention later.
Our room had a beautiful view of the mountains. It was small and cozy, but having the electric fireplace on while looking out at the mountain scenery made it especially relaxing.
At the front desk, there were thoughtful touches like chocolates, a variety of stroopwafels, hot chocolate, cider, and coffee available, which we really appreciated. The bellhops were excellent—very friendly, engaging, and helpful. They even provided transportation to and from town, and we genuinely enjoyed our conversations with them. I wish I remembered their names, but I do recall one was originally from New Jersey and another grew up in California.
The restaurants on the property were also very good. After a morning of snowboarding, it was the perfect place to unwind—whether in the warm pool, sauna, or with a refreshing cold shower. The amenities felt like a spa, with a great mix of hot and cold options. Overall, the atmosphere throughout the property was kind and respectful.
Unfortunately, we did have one negative interaction. An employee named Emily, who was working in the pool area folding towels and refilling the complimentary water station, spoke to me in a way that felt unnecessarily rude.
My family and I brought our own water bottles to stay hydrated without constantly leaving the pool area. When I went to refill my daughter’s bottle, I gently tilted the water jug to get the remaining water. As I was doing so, Emily walked by and said, “I wouldn’t do that—my manager cut her hand and needed 40 stitches. You filled up your bottle, and now I have to replace the water.” It wasn’t so much what she said, but how she said it—her tone, facial expression, and body language came across as dismissive and unwelcoming.
I responded calmly, letting her know it was my first time using the water station. After thinking about the interaction, I went back and told her that her approach felt rude and that I considered speaking with her manager (though I ultimately chose not to).
Perhaps she was having a difficult day, but the interaction stood out—especially given how positive and accommodating everyone else had been. Water stations are placed throughout the property for guest convenience, and considering the cost of our stay—over $4,000, not including tips, dining, lessons, and activities—it’s reasonable to expect to use those amenities comfortably.
That said, this was just one moment in an otherwise excellent stay. It didn’t ruin our experience, and we would definitely return. Snowboarding instructors Jeff and Ed were great!
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