Le Petit Pali at Ocean Ave

Staff, breakfast..

A motel feel, despite renovations. For 700/night not worth the price.

Great location, breakfast was wonderful, little touches at property and room were cute.

When we arrived we noticed that the toilet was running and making noises. We told the staff and they said that they would have someone fix it. We came back in the evening and went to bed. The running water from the toilet kept us up. In the morning, we told the lady at the front and she said she had no record of this being fixed, but would send someone up to fix it. There was no apology or empathy. When I spend good money on a place, I expect better customer service. When I left the following morning, I discussed this with the gentleman at the front, who so happened to be the one that I told about the issue on the first night. He said he did tell someone etc. He apologized and said that the manager would contact me about this on Monday. I have yet to hear from them. I understand that things break, but how it was handled was not good. This is also the first time that I ever wrote a negative review and for me to do this says a lot.

Location was great. Rooms and property were clean. Above all their staff was very friendly and helpful. They packed as much into their rooms as they could. Their lobby is nice with breakfast in the mornings and a nice outside patio to sit and relax.

It is a very noisy hotel, because it is an older motel redone, there is nothing they can do about the noise I assume. You can hear everyone taking outside your room, doors slamming, cars in the parking lot, people walking around upstairs and just talking in general. Also the rooms are nicely done but again they are small and there is no counter space in the bathrooms. It is Carmel and pricey.

Location

Pricey

The property is really well located with great access to the town and shops. The entire space is beautifully decorated throughout. Breakfast was great - lovely fresh sourdough, Greek yoghurt, eggs, granola and pastries. Whilst initially we were allocated a ground floor room looking directly onto the car park, I was grateful to the staff member who moved us up to a 1st floor room on request. The extra touches of cookies, chocolate and water in the room were lovely and the Diptique toiletries were a nice touch.

Unfortunately I felt the property was overall very overpriced. It is after all an inn on a busy road with all rooms facing out onto a car park…for almost £400 a night. There is a nice terrace for breakfast, but again looks to a car park. The windows are single glazed so there is a lot of street traffic, even on the upper floor. In the morning as well about 9:30am we had maintenance painting right outside our room window. It would be better to wait for people to check out before beginning maintenance overlooking the rooms, as they don’t have much privacy. The person at the desk when we checked out was not the most friendly when compared with many other places we have stayed.