Barceló San José

Me hospedé una noche y, mientras salimos a desayunar, alguien del personal entró a la habitación (a pesar de que el check-out no se había realizado). Al volver, la limpieza estaba a medias: toallas retiradas pero la cama sin hacer. Al revisar mis pertenencias, faltaban 250€ de mi cartera. Informamos de inmediato en recepción. Tras cinco días de supuesta "investigación" involucrando al jefe de gerencia (Sr. Mas), la solución que nos ofrecieron fue un upgrade en nuestra próxima visita. Es una falta de respeto total que, ante un robo de efectivo, pretendan que regresemos a su hotel para "compensarnos". Obviamente, no volveremos por la falta de confianza y la pésima gestión del incidente. No recomiendo este lugar si valoras la seguridad de tus pertenencias.

10/10 loved the staff! so sad I had to go

said when I booked that buffet was included but when I got there it wasn’t included

My kids and I spent 3 nights here as a rest before meeting our tour group to go on an adventure. When I was researching the hotel it was difficult to find reviews as I think a lot are not accurate. We came with mixed emotions and I almost cancelled. I am so happy I didn’t. This place is so lovely. The hotel is a little old and dated but very clean. The pool was beautiful and the food was delicious. The upgrade to premium I highly recommend as there is a little lounge with snacks and drinks even some wine open until 10 pm. The buffet was included for breakfast and had lots of selection. We are leaving this morning and the kids said they are sad to go. There was also somewhere a mention in f security issues in the rooms but at night there is an extra bolt to lock the door so we felt super safe and secure at all times

We had a wonderful stay at this hotel. The service was excellent from start to finish, and the staff were incredibly friendly, welcoming, and attentive. The pool area was very nice and relaxing, and we really appreciated having access to the gym, spa, and sauna facilities. Everything was clean and well maintained. We would definitely stay here again and highly recommend it!

Es un hotel muy cómodo, con buen servicio y un personal muy atento. El personal es lo mejor.

Es una pena que algunas cosas sean ya algo antiguas, bañeras, ventanas, etc.

Personal horrible! Súper groseros, sobretodo Alonso