Holiday Inn Express & Suites - Yorkville by IHG

I had an experience with the front desk that blew my mind when it happened. The toilet was clogged and they had my girl go down and grab their used plunger to unclog their toilet. They said there was no staff. But they were at the front desk doing nothing and there weee maids in every hallway. Not what I expected form what I thought was a nicer hotel chain. The staff is really a disgrace to the IHG hotel chain. The no contact from the hotel to attempt to rectify the situation is very unprofessional. I stay at hotels 5 out of 7 nights a week for work and have chose to stay at a different hotel chain since this never got resolved by both the hotel management, owners, and IHG staff.

Good location

Breakfast was unsatisfactory. Juice machine was broken, items in refrigerator section such as yogurt were out of stock, one of the coffee machines were down. Not what I expected at a Holiday Inn.

Not much

Rude staff and my sons tennis bag got ants from room ; the room had ants in it worst experience ever

The drapes in the room we difficult to open and close.

That it was in a nice area. Breakfast was wonderful place was clean.

The pool have too much bleach in the Jacuzzi to the point it bleach, my swimsuit and my kids

Spacious fresh room and swimming pool

No veggies and fruits for breakfast, small vegetarian options