Residence Inn by Marriott Holland

Our room was decently clean but needed work, I had to use the top of the refrigerator for some of my food items and it was dirty so I had to clean it. The microwave had large grease drops that were not cleaned prior to our arrival so I had to clean it. The vanity cabinets were dirty with some brown stains and still had the white powder from the plaster from when the room was renovated, I also lightly cleaned them. I needed to use one of the pots and it had residue from the previous uses so I had to clean that too. The ironing board had many pet hairs and I found many pet hairs around the room on top of the furniture. The couch had the left arm rest broken. The linen for the couch mattress had a strong body odor smell. The pack for sweetening the coffee was opened so I tossed it into the garbage since we couldn’t use it. I didn’t take pictures of everything, just of a couple of things but mainly for our protection since the fridge door was dented and the couch arm was broken.

The pool was well maintained and a good temperature. The breakfast was delicious.

I didn’t like that they put a hold on the wrong card when I paid with other cards. They didn’t tell me they were going to do that.

The property looked new, the staff were very helpful, and the room was spacious and clean. We appreciated the laundry facilities.

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The staff were friendly and d helpful. The room was initially clean.

The price was outrageous! We reported that both the sink and shower were backed up in one of our rooms. Neither of which were repaired. We left a tip for housekeeping which she took but never cleaned the room. Not one thing was done. The garbage was left everywhere, bed unmade, wet towels left behind. We were shocked and disappointed.

The Manager and staff were very friendly and super nice

Easy drive to downtown Holland and other nearby cities, South Haven, Saugatuck, etc. Staff were very friendly and helpful. Very clean and thorough cleaning of units observed. Nice to have kitchen available for a longer stay with refrigerator, glasses, silverware etc. available.