Island Inn By OYO Galveston Beach, TX

I couldn’t even stay there. There were holes in the walls, the bedsheets were all stained , ripped couches, dirty bathroom

Dirty

The whole place is rusty. Provided 2 cheap pillows per bed. A half a roll of toilet paper. 2 small towels. We had to go and purchase additional pillows, towels and our own toilet paper. The remote to the TV would not work I had to go to the office for new batteries and it still did not work. Then he gave me 2 additional remotes that did not work. We cut our trip short and checked out. There was a spider and a stink bug inside. And the toilet was leaking in the back and they put a small towel there.

nothing was pleasurable at this stay.

TV did not function. Floors were dirty and left black residue on my feet. No coffee maker. 50 dollar deposit and will be refunded 7-10 days

Nada todo estaba sucio y en la malas condiciones

Las camas y la instalaciónes estaba en mala condiciones , también estaba todo sucio

The location is convenient and the staff were nice.

The rooms were not very clean with paint and food/hair on the bedding. Towels and sheets were stained. The price was already kind of high for the state of the room and then the surprise deposit at check in wasn’t my favorite.

Lobby and the room smelt disgusting and moldy. Sheets were not washed, couch was stained, room and walls were in terrible condition. Bathroom was moldy and not clean at all.

This property's condition is misrepresented in the photos I saw on hotels.com, as well as the pre-discounted price. There is no way ANYONE would ever pay what the site claimed was their regular price. We picked this hotel because we were looking for clean, simple accommodation, simply a place to sleep without a lot of extras or expense. Upon arrival, I noticed the exterior in severe disrepair. I entered the lobby to find it cluttered, being used for storage, and furmished with old, faded, shabby furniture. The surface of the check-in counter appeared grimy. I started to fill in the guest form, then thought I better take a look at the room first. As the manager led me to the room, I saw that some rooms' door locks are broken or missing, the exterior paint on every door is peeling, most room ventilation covers are cracked and broken, etc...When he opened the door to my room, the door frame was damaged and broken, the floor boards were separated throughout the room, it was dusty, dirty and the lampshade from the wall lamp was entirely missing. When I told the manager that the propery was misrepresented on hotels.com and the property's website, he said something like, "You wanted a cheap room, this is what you can expect." I told him that I expected what was represented by the photos and site information and I requested a refund. He refused because I had chosen a non-refundable reservation. I called hotels.com for support; he left the property to avoid talking to Hotels' rep.