SureStay Plus Hotel by Best Western Highland Poughkeepsie

Nothing unique about. It was quiet. Staff need training in all areas, especially customer service.

Staff was great. Room was clean. A bit noisy.

Solid hotel, seems relatively new. Does accept pets so dog barking in evening, but not through the night.

Very clean

Very pleasant staff .

Clean, comfortable, basic hotel. Lots of parking. Wi-Fi works. Breakfast is pretty basic. The woman at the front desk quickly solved the problem when the room I reserved had been given away.

Bed and pillows were not very comfortable. Breakfast was minimal. Hotel was clean, but there was nothing special about it.

The Check-in process was quick and efficient with great customer service at the Front Desk. The room was fairly spacious and the queen-sized beds were soft and comfortable, however there was an area on my mattress that was sunken a bit. The room amenities were as expected and we had no issues with noise during our stay. We were able to adjust our room temperature with the AC whenever it got too cold or too warm which aided in a comfortable stay. The bathroom had sufficient space and storage area, and we were able to get new, clean towels and tissues upon request. We felt at home. The hotel is small yet charming; It has a lovely lobby, lounge and dining area that can be utilized 24/7. We were satisfied with the free breakfast options provided (apples & peaches, cereals and milk, orange & apple juices, yogurts, oatmeal, granola bars, muffins, boiled eggs, bacon cheese egg on a bagel, and bagels that can be paired with butter, peanut butter, and jelly). The breakfast area has a microwave, toaster, hot water dispenser, and an iced water dispenser. The coffee and tea area was excellent as we could indulge in our coffee and tea 24/7. The laundry area is accessible 24/7 with 1 washer & 1 dryer machine. The Front Desk staff was always helpful or happy to assist. The hotel has a lot of free parking space and the area felt comfortable and safe. Overall, given the location, quality of service and amenities provided, it was a good value, a comfortable stay and I'd happily stay here agai

It was pretty good, the only issue was that the room did smell like cigarettes, so I made sure to tell this to the front desk because I didn't want to be blamed for it. They offered to send someone to clean the filter but that wasn't necessary. Breakfast was not good compared to others SureStays but we found something to eat.

The hotel and staff were very nice. The girl at the front desk was extremely friendly and helpful, but I must say that the vending machine for drinks was out of order and the ice machine was not working.