Holiday Inn Express Hotel & Suites Vernon by IHG

The location was great and the layout overall was easy to navigate

Paper plates and plastic cutlery changed the luxurious vibe. Plates, maybe ok but plastic cutlery is awful & diminished the end of our stay. Warmed plates would help with the not so hot breakfast ( although quite good)

It was clean and stuff was nice and kind

The staff is very kind and considerate checking in and checking out other staff with the cleaning were great making sure that our room was clean before we got there

The only downside that we found was that there was no way to hang up your hand hand towel towels she were done with them in the washing room, but this must be also because they are renovating the rooms, they may have forgotten to put one in

Very clean room, friendly staff! Breakfast was excellent, Luda and Tanya were very kind, friendly I was watching them how much they were taking care of the guests during breakfast. Was very organized and clean in the dining room and kitchen. If I decide to come back to Vernon definitely will stay in this hotel! :) Thank you for your hard work!

The free breakfast

The parking lot was cluttered with construction debris. New bathroom fixtures sitting in flower beds out in the elements. Green spaces around the building had so much trash and broken items, it took away from the enjoyment. The outside patio was dirty and blocked by construction materials

Requested receipt couple of days ago but not received yet