West Plaza Hotel at Lebuu Street

Super comfortable bed, strong aircon, really nice staff. Thanks to the reception staff especially Rayven

Very friendly and helpful staff Great location - close to many restaurants and shops

It’s more city break hotel than leisure one. Location is just perfect, surrounded by lots of restaurants and cafes. Walking distance to everywhere. Possibly the cleanest hotel I’ve stayed in. Super comfortable beds. Friendly staff.

Unfortunately breakfast was THE BIGGEST disappointment. For the price you pay breakfast is very very POOR. 3 options, one!! drink. No water offered. Some people gets coffee refills some don’t. We never got one. Fruit salad= 3 grapes and single slice of apple or quarter of mandarin. Quality of food is pretty poor too. Very little vegetarian options for breakfast or dinner. Quite expensive dinner menu. No hooks in a toilet, nowhere to hang your towels. Nowhere to dry them either. As a hotel in place like this no line/ hook to dry clothes after water activities. Single use toiletries- pretty disappointing to see in place where they claim to be so eco friendly. Very little space for your clothes, huge wardrobe but no shelves.

Good location, and very helpful staff .Close to main street and restaurants.

The in-house restaurant has limited breakfast choice.However, their pizza's are one of the best i have ever eaten.

Location was great: close to the two main stores was walking distance. The hotel makes reservations for tours and explains that the cost does not include permits for different destinations which may be a surprise for some guests. The Red Rooster served delicious food, including breakfast. When I had a small accident (slippery shoes after the rain), doorman Phil rushed to help me, plus one of the ladies at the front desk. I am impressed with their concern and kindness, and I appreciated their kindness.

I had hoped to go on some of the tours, but, unfortunately, the ones I picked were not available. I guess I'll have to make another trip to Palau and stay at this hotel again!

Very friendly staff that was always helpful, clean and well maintained rooms, good and affordable restaurant. Great sea view.

Stayed on the top floor and for part of the stay there was maintenance work on the roof so it was quite noisy for several days during work hours. Was not informed of this work, though it was likely a rare occasion.