Haven Inn

I had a room booked. When I arrived, my pet wasn't allowed to stay. When we made arrangements for my pet, I was told the room was taken and I could not stay. I have left a voicemail to get reimbursed the cost of the room, but have yet to hear back.

The location and setup were fine, but I had a mixed experience with the management. One staff member was helpful and assisted with the check-in process and paperwork, which was appreciated. However, the other woman—who appeared to be the owner—came across as quite pushy and made the interaction feel uncomfortable. Her approach was more stressful than welcoming, which took away from the overall experience.

Overwhelmed smell of paint fumes. I couldn't stay in the room more than 5 minutes. Didn't use the room at all

The lady at the front desk is very nice and the room is very clean

Nice and cozy

This motel is in a lovely part of Hamilton. It has a beautiful garden and is across the street from a beautiful cemetary with very nice walking trails. The rooms are clean but basic, with comfortable beds. Good location for driving to Ancaster, Tiffany Falls and other points of interest.

Staff were up and friendly even with a very late check in

great price, simple and all staff i met were friendly. no frills but for someone who is out and about it is perfect, quiet and safe for parking.

Absolutely the worst hotel that I have ever stayed at.

Pics were misleading about the room.. bathroom door wouldn't shut, paint missing off doorframe and walls, shower drain was extremely slow, could not touch or move blind, non smoking room had burn marks on toilet seat, room smelled like cat urine