Holiday Inn Express Hotel & Suites Florence I-95 at Hwy 327 by IHG

When we checked in the bathroom was not clean. There were makeup splotches on the counter and mirror. The floor had dirt and boot marks as well as liquid stains on it. I mopped it myself. The fire alarm went off at 5 AM for the building. After showering, I looked through the entire room for a hair dryer but could not find one though it was listed as an amenity. Tried to call the front desk but the phone was broken. We went to the front desk to ask for one where the attendant was on his phone. We were told there was no resource closet and he didn’t know where one would be and he couldn’t leave his post. He stated there was no one else to get one. We asked to speak to a manager and were told there wasn’t one. I asked for a comment card but they didn’t have one. I asked for a manager’s number and he pointed in a general direction across the room. I asked for specifics and all he did was point again. When I told him that I realized some of these things were out of his control but better customer service was within his control, the response was confusion. I assumed Holiday Inn Express would be a good place to stay but it will not be on the list in the future.

Fire alarm went off twice in the middle of the night.

We stayed at the same place last year and booked again at the same hotel. We absolutely loved our 1st stay and had to come back. Friendly staff and clean rooms.

Very friendly and helpful staff.

We were on our way to Orlando and we had to spend the night in this hotel. I was completely happy. It was clean and quiet. It has everything you could need. I was with children and from the moment we walked in, they were entertained with the games in the waiting room. The breakfast, needless to say, was all clean, fresh, delicious, and free. What more could you ask for?

Very convenient location off I-95

I was surprised that they offered gluten free bagels for breakfast. I really appreciated that they went the extra mile.

Bathroom was dirty, told the manager. Hotel not insulated well could hear trucks all night, pool was dirty looking

It was a very uneventful two days. Room was nice. It was clean. Breakfast was excellent. Staff was excellent. Only issue was I requested a wake up call Saturday and Sunday. I got neither. They did tell me it was a new system.

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