Comfort Suites Deer Park Pasadena

Awful customer service. Person checking us in looked like he just got off the streets. They sold our room that we RESERVED to another party so we had ppl sleep on the floor! Toilet had poop in it, pillows were a hard square. Told me they could provide a discount and then retracted it because I booked with a third party. Needless to say, we will not be returning

good

We ended up not staying and having to go to another hotel. The facility and room were dirty our sheet had not been changed. The front desk clerk even confirmed that it looked like they had not been changed. We left, they told us we would have to go through Expedia to get a refund, we still have not gotten a refund.

I am writing this review to save you from making the same mistake as I did. I came for a DPHS class reunion. The group originally booked at the Hampton Inn across the street. They were going through a renovation so we decided to transfer to Comfort Suites. One classmate stayed at Hampton Inn and I went to their pool. What a difference. The whole hotel!! Upon walking into my room the odor of disinfectant was so strong it was nauseous. The exterior back door entrance never worked with my room key. The exterior side door entrance was always unlocked. Which is a hotel security FAILURE! The whole purpose for these locked doors is to force non guests to go by the Front Desk. My room key worked only some of the time. It had to be rekeyed numerous times during our stay. Again, rethink your stay here until they do a complete renovation!! I honestly can’t even give this place one star but it wouldn’t let me submit my review without selecting something.

The pool water was pea green. The elevator had a mystery substance on the wall and missing floor tiles. Dead roaches on the floor in the lobby. The bathtub had no stopper and had random caulk where there shouldn’t be caulk. The hallway had a very unappealing smell. The ice machine on our floor didn’t work. The door to our room took multiple tries to get the handle to latch close. That being said the staff was kind. The sheets and room was clean. I would not stay here again, but the facilities matched the discounted price. You get what you pay for.

In my room a lot cockroaches around the beds in the bathroom

Checked in went to the room and restroom was dirty hair in the tub stains on the couch it looked like they just vacuumed and made the bed would not recommend

Pool dirty

Really enjoyed my stay and I appreciated how clean and comfortable and the continental breakfast was great too

Had to make a last minute reservation due to storm and they were very accomadating.