Comfort Suites Deer Park Pasadena

There was gum stuck to the wall beside the night stand!!! The rooms smell like mildew!!! The toilet seats are stained a weird yellowish color, and the WiFi is absolutely horrible!!!! Sheets are all stained and the a/c hardly works!!!!!

We got a big room with a pullout couch as we have 5 kids with us. Got there at 10:00pm. Get to our rooms. Our children were exhausted so we look for sheets for pullout and there was none. So I went down and asked. They said the housekeeper left and we were their last family checking in and they ran out of pullout sheets. They called the manager to get ahold of housekeeping. Said they would call me. 30min later my husband goes down. They said it would be atleast another hours!! My husband made them unlock another room for us to get sheets. Then our toilet was leaking from the tank all over the bathroom floor

Not lit up at night, looks vacant. Hallways, elevators and rooms stink. “Continental breakfast” was a joke. The defensive response invalidating my feedback from management was unprofessional. Spend a few more dollars and go to another hotel.

The employees were very friendly, courteous and extremely helpful. The rooms were large, clean and comfortable.

This was a horrible experience. Dirty hallway all 3 days. The so called "breakfast bar" was never refilled. I mean I realize they may have a skeleton crew but really. Our hallway was near the lobby and it was never vacumed. The floors and tables in the breakfast area were filthy with food and trash. The showers were rusty and some areas were in desperate need of repair. Next time...no next time. I would rather sleep in my car.

The breakfast was the best ever for hotel! Staff was friendly and helpful. Could have been a little better kept and a littler more cleaner. Beds were excellent.

I specifically picked this hotel because the pictures show big in-room bathtubs. I was displeased to find there was not a relaxing bath tub in my room but instead a standard hotel bathroom with the bottom rusting. The side even had about a dime size hole rusted out. Fine for the refinery guys they stay there, I suppose, but I was disappointed.

Our room smelt awful like cigarettes and was dirty. Staff at breakfast was rude and there wasn’t food or juices availabe during breakfast time. Room service was rude. We asked for new towels and they never brought them.

They charge my card over 50 times even though we put a different card on file.

This place is the worst I’ve stayed at. roaches in the room. Hairs in bathroom. Dirty bed sheets. Paid $14O for a sh**y place to stay. BED BUGS! Tried to talk to a manager, never got ahold of him. Called one day and set up a time we could discuss and left before I got there