Extended Stay America Suites - Hampton - Coliseum

The staff was excellent, very attentive and willing to help during my short stay. Good value for the price. They were going through some remodeling and scheduled room inspections, yet it did not affect my stay. Would return.

Booked a stay for May 22-25th. Booked in hotels.com minimum check age is 18years of age. When I arrived front desk refused me a room and said minimum age for check in is 21 years of age. The website states minimum check in is 18 years of age. The hotel refuse to honor the room they sold me. It gets better they refuse to refund my money. This is absolutely a deciptive practice of the hotel to take advantage consumer under 21 years of age. Filling a complaint with Office of the Attorney General of Virginia for deceptive practices. ***POST UPDATE 05/25/2026 Hotel responded to my sons review. They only offered an apology. The website states that minimum check in is 18years old. This is there error. They refuse to refund my money. This is fraud!!!

Was here for my daughter’s graduation from Hampton university and the young ladies at the front desk were absolutely amazing. They were very helpful and got us checked in very quickly even though there was a lobby full of people. They didn’t have much amenities but the young ladies made sure to give us some water and snacks. I’m BIG on customer service so i will definitely return when in the area. My room had some outdated furniture but it was very clean. I can tell this hotel is ran with the proper care it needs.

The room and staff was friendly clean hallways and rooms

The smoke smell in the room and loud dogs barking

Great!

Nothing