Extended Stay America Select Suites - Wilkes - Barre - Scranton

Great

Staff was friendly

When I first checked in there was a used washcloth draped over the shower rod. There also was no shampoo or conditioner. So not a good first impression. Also I could not locate an ice machine. The access road up to the hotel which also has a Holiday inn next door is in terrible shape. The access road has overgrown vegetation spilling out into the travel lanes, not a safe condition. I don’t know who is responsible to clean that up but it should be done pronto.

The location was good, close to highway. That was the only thing ok. To be fair, the linens on the bed seemed clean and changed but that was all (see my criticisms).

Very, very dirty hotel. Fleas all over the bathroom floor. Large roaches in the bathroom. Asked to be changed to a cleaner room, and still roaches (but at least no fleas). There was a lipstick kiss on the mirror in the "cleaner" room we were moved to (that hints at what I suspect many clientele use this place for). See the pictures, we have a video of the fleas jumping on the bathroom floor. I know about Extended stays. We were mislead by the higher review scores. Would not start here if you can afford another place.

There was no breakfast after they verified, there would be in early June. No staff on duty during the night. The carpeting definitely needed to be replaced. Paid $160, at most It should’ve been $100.

Bad

The room was dirty and floor sticky. I called for a blanket and there was no service.

Run down and no coffee