Basecamp Tahoe South

The location and facilities were very nice especially the fireplace in the room and hot tub.

We had an incident where a cable from the property fell on our car. The front desk staff was very apologetic and seemed to want to help however, the manager, Letty, was extremely dismissive and refused to pay for any repairs to the car denying the damage even after being presented with photos. She also took over a week to respond and did not do so until I called the property twice.

The location was AMAZING!

They wanted to charge me $15 for a microwave. When I agreed it never even arrived.

Breakfast was decent and the location was good.

The front desk didn’t know much about sledding options for families who aren’t skiing or snowboarding. They were only able to tell us about expensive sledding and tubing options (50-100/hour). There were locations called sawmill pond and Kahle park that were under 20 minutes away and free and had great options. Also I would have like an option to rent a sled or tube from the front desk for a fee and with a deposit. Also parking was very difficult - there was some room for larger vehicles in the main lot but was limited. I had to do a 12 point turn to get out of the covered parking with an f-150. I didn’t like the beds over top - they were low enough that when my kid had a bad dream I almost hit my head to get out to her

The vibe was incredible. I'll take this over a larger Hotel any day

The beds were a little hard, but im just used to a very soft bed so probably a me issue.