Comfort Inn & Suites Waco Woodway

Carpets are very dirty and parking was at capacity

Location was great to Baylor without being in all the traffic. it looks like recently there was a flood on the 3rd floor and they were remodeling it. It’s basic- a lot of blue collar workers stay during the week. We won’t stay again because there seemed to be better choices around.

The hotel was very clean. The room was immaculate and the staff were so sweet and kind.

Our room was clean but the bathroom certainly needed updating. The bathtub needed to be replaced although it was clean. The bed was very comfortable and the AC worked great as long as you kept it set on 67.

Property is very nice looking around the outside and most of inside, it looks like they are doing some rehab on the 2nd floor, the only thing I would suggest is that they do is make sure they put more towels in bathroom, are's only had one bath towel, also I would suggest they put extra blanket in the room closet, we had to ask and was told that housekeeping locks the room so that wouldn't be possible and we did get a second towel

Looks like our room flooded, there was mold everywhere and had a terrible smell. Almost all the carpet was ripped up on the 2nd floor, horrible experience! I'm just glad it was only 2 nights.

Prepaid check in was not accepted. Had to pay with a different card. Now I have to try to get my money back from Expedia

The mattress was not very firm, big depression in the middle. My feet were black and very dirty after walking around in the carpet.In need of updating.

I had a quite, clean, and very spacious room that I enjoyed while staying👍

Awful service, terrible management, poor service from the start. The room was dirty. My daughter found a snuff can that had nicotine pouches. She thought it was complimentary gum or mints as it was sitting by the tea bags and coffee. She got sick from that. Carbon monoxide alarms were going off for hours. Was originally told it was just a malfunction. Had the fire department come out, and surprise. It wasn’t a malfunction. Ended up getting carbon monoxide poisoning. Owner is a joke. He denied any problems. Admittedly said he “was sure there is bugs” and denied any resolutions for me and my family. He also told me I’m not welcome there any longer. This was by far the worst hotel I have ever stayed at. The owner was not only dismissive, but insulting and aggressive. Not once did he apologize or take fault for any of the issues. Upon leaving he had illegals cutting out drywall throughout the hotel. Why?— to fix the carbon monoxide issue. That was denied.