Hampton Inn by Hilton Odessa

Reservation was for 2 beds at check-in tried to put us in a single bed room Carpet was very dirty Elevator did not work

Nice staff

The elevator didn't work

Under renovation as of early July 2025. (1) It needs a renovation, so good for them. (2) Staying at a hotel while its being renovated has some issues naturally.

My spouse and I stayed here one night on our way to a concert in El Paso. We checked in online using the Hilton Honors app and selected a room on the 1st floor. We drove in from Dallas and got to the hotel just after 11pm. The front desk guy gave us our room keys (there is no digital key option for this hotel) but placed us on the 3rd floor, next to the ice machine. My Hilton Honors profile didn't mean much. When asked about the room change, the clerk told us he just got there and shrugged off our complaint. We went to the room. I got ice and returned to find every glass in the kitchen was gross. Nothing had been washed. So we used the paper cups provided for coffee. We tried to take showers but no body wash was provided. I stay at a lot of Hampton Inn & Suites every year for work. This hotel had small tvs. Even in the lobby area where you eat. We went to bed. The next morning after a trip to the store, we took showers, packed and had breakfast before check out. Unlike other Hampton Inn & Suites in Texas, this property does not offer the breakfast taco option. Their eggs were clearly the powder kind with some clumps and some runny. The waffle maker produced the thinnest waffle I've ever had. And it didn't taste good. The elevator 3rd floor button does not work. We (and other guests) stood in the elevator for many minutes with the door closed, not moving because the button did not register that we needed to go up. We had called the front desk early in the day to add my Hilton Honors number to the reservation. That went well. Beyond all of this, I would only say, the carpet in the halls and lobby is so green...like KELLY GREEN. I don't understand why. It's terrible to look at.

I always request the highest floor available. The property accommodated this request; however, their elevator is out of service and I did not know until my arrival/check-in. They said this is clearly posted on their website. I told them I booked through Expedia and wasn’t aware. They could not move me to a lower floor. Using the stairs was not pleasant with luggage. Additionally, the electrical outlet in the bathroom did not work and it appeared it may have been this way awhile, as the reset button was cracked. Did I overlook the elevator outage on Expedia?

Location

Elevator was broken. Our room was on the third floor.

Not a very nice place. Elevators were broken and they had no idea of when they would be repaired. Extremely noisy AC in the room making it hard to sleep. No cups for drinking water, although they did provide me with bottled water as a rewards member. Pretty pricey for the location and age of this hotel, that really needs an upgrade with paint, carpet and bathroom.

You get what you pay for. Very pleasant staff. The parking was easy and well lit. I felt secure. The lobby was clean and cute. Will stay again.

We reserved an accessible room. When we arrived, the room was on the second floor and the elevator was broken. We were told someone tried to reach out to us but I had no missed calls nor voicemail. We were able to arrange a double room on the first floor that at least had a grab bar in the tub.