Hilton Garden Inn Louisville Airport

The friendly staff

Remodeling, but not an inconvenience

Restaurant and bar was under construction.

Friendly staff and clean hotel. Free transportation from airport to hotel and various destinations within 1 1/2 mile from hotel.

Bed was comfortable and room was spacious for an accessible accommodation.

There was no guide in the room to instruct about the amenities. Hot water slow to reach satisfactory temperature. Was not informed about pool being closed. Bathtub surface was not non-slip; had to place a towel for safety. Tub edge was much too high and without a safety rail

May 16, 2025, reservations made with front desk, discussed trailer parking, no issues. Mid July calls made to discuss cancelation policy, as weather a big issue for roadster show car for show event, granted a 72-hour cancelation which was lovely. Arrived 7/29 to find an unknown policy change of no trailers allowed. Thank goodness the car show did have their trailer lot ready. 7/30 came down at 7AM for coffee not available at the coffee station, other guests were waiting. Room in general clean. Air conditioner, the typical below window type, needs to be quieter. . Need more hooks for used towels. Needs a silent close toilet seat. The open door for clothes storage is hard to use. Kim the front desk person, was awesome, as were many staff we encountered. During this hectic weekend of a large local event, one elevator was working, and it closed very fast, banging on a wheelchair person, so seemingly no sensors. I found it interesting how the bottle of lotion was anchored to the wall sitting on the bathroom countertop, how to clean under it?

Nice spacious rooms with comfy beds. Not a lot of food options for breakfast

Location to Fairgrounds, Clean

Only one elevator working, at one point none working and had to use freight elevator. Food was good but knowing you are having a complete renovation of your restaurant you could have made the conference room you were more appealing to your guests. Perhaps, decorations, restaurant type booths and then some of your tables would work. It was a shame because the food was excellent, but none of our friends wanted to try it because it just looked unappealing. Not your problem but when we pulled out everyday it appears the city switched off the left turn signal from your side street. I’m sure they wanted the main drag to run smoothly this week for the NSRA Nationals. I know this was for a low volume signal this week (gate 2), but every day we had to turn right and make a U-turn!

Property is nice, but their bar & grill, and eating area are under construction and one of the elevators didn't work at all. Breakfast service was great; food was ok. Potatoes were soggy because they were just reheated from frozen; powdered eggs; bacon was paper thin and quickly broke when you selected a piece. Evening bar/grill had 2 ladies working that spent most of their time gabbing with each other. Beer was not cold and drink selection was weak. Dinner food selection was very weak so we settled for some pork sliders which were good but it's all pre-packaged stuff. Wanted the chicken tenders but they were all out. I'm not happy with changes in this hotel. I booked through Expedia and paid for complimentary breakfasts, yet the hotel didn't have that information - had to prove it to them; you have to request everything including room cleaning; was told we had 2 complimentary water bottles in our room and got nothing; coffee maker hadn't been cleaned in a very long time; had to scan bar code just to get room info. No in-room manual for that stuff which I think is handier. Not sure if we'll come back.

Ended up staying here at the end of vacation due to having a free airport shuttle. Lucky to find a room during to the huge car show! Kennedi was awesome! She went above and beyond with excellent customer service! The entire team was awesome. Appreciate shuttle staff. James was great. The morning driver was great as well. Went from being security to shuttle driver without missing a beat! Would recommend this to others needing a nice room close to the airport, Kentucky Kingdom and more. We were not disappointed.