Hotel Saddleback Los Angeles - Norwalk

I turned on the tv for my family and it was broken and then while I walked to the bathroom I stepped on this metal thing poking out from the carpet and it stabbed me in my right foot . I called to inform them and the lady hanged up and I called back and a guy picked up and I told him to write down what happen and I would deal with it in the morning and asked if they had rubbing alcohol so it won’t get infected . The next morning I checked out and told the lady and she just said to call Monday to the manager . I told her to write down what I have said .

L

Couldn’t check-in when I arrived there was no staff available and when they were I was told my reservation had been cancelled so when I attempted to get a refund they proceeded to lie to the Expedia agent saying we checked in when we in fact had not but thankfully Expedia was able to resolve the issue.

Beds were definitely not great but overall the room was clean, staff was friendly, and the stay was quiet.

It was a one-night stay, and for the price, you get what you pay for.

Would recommend

Ice machine nearby was not working. Had to walk an extended distance just to get ice.

Ice machine not working close to room. Had to walk an extended distance just to get ice.

Cockroaches and bed bugs with filthy rooms. Had to change rooms three times to try and either have no cockroaches or bed bugs, broken tvs. Some of the worst beds u have ever been in. Police there most nights. Never stay here.

Proce was reasonable but needs to be updated.